VP Remediation Initiatives Leader L12 Position

JOB_POSTING-3-74070-1

Job Description

Role Title : VP, Remediation Initiatives Leader (L12) Position

Company Overview

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• Synchrony celebrates ~52% women talent.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
  
  

Organizational Overview

The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects.

Role Summary/Purpose

TheVP, Remediation Initiatives Leader is responsible for overseeing and coordinating strategic initiatives across all aspects of consumer remediation. This includes driving process improvement, managing issue resolution, and ensuring compliance with regulatory requirements. The role works collaboratively across departments to implement effective remediation solutions, promote transparency, and enable timely, accurate outcomes for consumers.

Key Responsibilities

• Oversee key initiatives within the consumer remediation space, including process improvement projects, issue resolution, implementation of regulatory requirements, and other critical remediation activities.
• Coordinate cross-functional teams and stakeholders to ensure consistent execution and alignment throughout remediation projects.
• Monitor project progress, proactively identify risks or barriers, and escalate issues to leadership as needed.
• Track and report key performance and risk indicators, providing actionable insights to improve remediation effectiveness and transparency.
• Lead and facilitate meetings, working groups, and forums to drive alignment, monitor progress, and gather feedback across stakeholders.
• Develop and deliver materials—such as presentations and dashboards—that convey clear, compelling messages and support effective decision-making.
• Promote an environment of continuous improvement by identifying gaps, proposing solutions, and driving transformative change across remediation operations.
• Ensure all remediation initiatives adhere to internal policies, industry best practices, and regulatory obligations.
• Support the development and delivery of training and enablement materials to empower teams and strengthen remediation processes.
  
  

Required Qualifications

• 5+ Years of Bachelor’s degree in Business, Operations, Project Management, or a related field or in lieu of a degree 7+ Years of experience in Business, Operations, Project Management.
• 5+ years of experience in project management, remediation, risk management, or process improvement, within a regulated industry.
• Strong organizational, communication, and stakeholder management skills.
• Demonstrated experience leading cross-functional projects and process improvement initiatives.
• Ability to develop clear, impactful materials for diverse audiences, including executive leadership and regulators.
  
  

Desired Qualifications

• Innovative and creative when confronted with challenges; skilled at identifying root causes and developing effective solutions.
• Agile in navigating shifting priorities and able to manage multiple projects in a dynamic environment.
• Comfortable interpreting data, identifying trends, and making data-driven decisions.
  
  

Eligibility criteria

5+ Years of Bachelor’s degree in Business, Operations, Project Management, or a related field or in lieu of a degree 7+ Years of experience in Business, Operations, Project Management.

Working Hours: 8:30 AM to 5:00 PM EST (6PM to 2:30 AM IST)

For Internal Applicants

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal)
• L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L10+ Employees can apply
  
  

Grade/Level: 12

Job Family Group

Information Technology

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