Front Office Associate (225-619)

The Front Office Associate is a pivotal role within the hospitality or service-oriented businesses, acting as the face of the organization. This individual is responsible for providing a welcoming and positive first impression to all clients or visitors while efficiently managing front desk operations. This position requires exceptional communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The Front Office Associate handles a variety of administrative tasks, from managing guest reservations and check-in/check-out processes to responding to inquiries and providing information about services and facilities. This role is ideal for those who are organized, adept at problem-solving, and passionate about delivering excellent customer service. With the front desk as the hub of activity, the Front Office Associate plays a crucial part in creating memorable experiences for guests and maintaining the smooth operation of the office.

Responsibilities

• Welcome and greet all guests and visitors with a friendly demeanor.
• Manage the check-in and check-out procedures efficiently and accurately.
• Answer phone calls and respond to inquiries with detailed information.
• Coordinate room reservations and handle changes or cancellations promptly.
• Handle cash and credit transactions following organizational policies and procedures.
• Maintain the cleanliness and organized presentation of the front desk area.
• Assist guests with information about facilities, services, and local attractions.
• Collaborate with other departments to ensure seamless guest service delivery.
• Keep accurate records of guest room assignments and reservations.
• Address and resolve guest complaints or issues with utmost professionalism.
• Maintain security by following procedures and monitoring the entrance area.
• Prepare daily reports regarding occupancy, revenue, and guest feedback.

Requirements

• High school diploma or equivalent; further education in hospitality preferred.
• Previous experience in a front office, receptionist, or customer service role.
• Proficiency with office software and comfortable using computer systems.
• Excellent verbal and written communication skills are essential.
• Strong organizational and multitasking abilities in a busy environment.
• Ability to remain calm and courteous in high-pressure situations.
• Flexibility to work various shifts, including weekends and holidays.