Voylla - Team Lead - Customer Service

Key Lead, mentor, and motivate the customer service team to achieve performance goals.

• Manage daily customer service operations, ensuring timely and effective resolution of customer issues.
• Handle escalated customer queries and provide appropriate solutions.
• Monitor key performance indicators and prepare reports to assess team effectiveness.
• Develop and implement strategies to improve customer satisfaction and service quality.
• Collaborate with other departments to address customer feedback and resolve systemic issues.
• Maintain high standards of customer service aligned with company and Skills:
• Proven experience in Customer Service Management and Customer Support.
• Strong commitment to delivering excellent customer satisfaction.
• Excellent verbal and written communication skills.
• Demonstrated leadership skills with experience mentoring and managing teams.
• Strong problem-solving abilities and keen attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Experience in the fashion or retail industry is an advantage.
• Masters/Bachelors degree in Business Administration, Management, or related field.