QuillBot - Director - IT Operations

Job Responsibilities

IT Infrastructure Management:

• Oversee the deployment, maintenance, and support of all internal IT systems, including laptops, networks, applications, and general IT tools.
• Ensure consistent and reliable IT support across all geographies, providing timely assistance to employees.
• Manage and optimize internal tools, ensuring they meet the evolving needs of the organization.
• Lead the rollout of new IT initiatives and updates, ensuring smooth implementation and minimal disruption.
  
  

• Develop and implement comprehensive security policies and procedures to protect company data and assets, including cloud security best practices.
• Ensure compliance with industry standards and regulations, including SOC, GDPR, ISO, and other relevant frameworks.
• Lead security audits and assessments, identifying and mitigating potential vulnerabilities.
• Manage security incident response.
  
  

• Manage and optimize software and cloud infrastructure spending, ensuring cost-effectiveness and efficiency.
• Monitor and track software license usage, identifying opportunities for cost savings and resource optimization.
• Oversee the financial aspects of IT procurement and vendor management.
  
  

• Negotiate contracts and manage relationships with IT vendors, ensuring favorable terms and optimal service delivery.
• Evaluate and select new IT tools and technologies, conducting thorough due diligence and cost-benefit analysis.
  
  

• Lead and manage a team of IT support and security professionals, fostering a culture of collaboration, innovation, and continuous improvement.
• Provide coaching and mentorship to team members, supporting their professional development.
• Manage IT budgets and resources effectively.
  
  

• Serve as the primary point of contact for all IT-related matters, communicating effectively with stakeholders at all levels of the organization.
• Collaborate with engineering teams to ensure alignment between IT infrastructure and development needs.
  
  

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Proven experience in a senior IT leadership role, with a strong track record of managing IT operations, security, and financial aspects.
• Deep understanding of modern IT infrastructure, cloud computing, and security principles.
• Experience with compliance frameworks such as SOC, GDPR, and ISO.
• Strong negotiation and vendor management skills.
• Excellent leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Experience managing teams across multiple timezones.
  
  

• Certifications in relevant areas (e.g., CISSP, CISM, ITIL).
• Experience with FinOps tools and methodologies