Sr Principal Manager ServiceNow Practice

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a Sr. Principal Manager, ServiceNow Practice. This role is based in India, Hyderabad.

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

About The Role

We are seeking a strategic and technically proficient leader to lead enterprise-wide ServiceNow initiatives with a focus on solution design, architecture, and agile delivery. This role will be responsible for driving platform innovation, ensuring architectural integrity, and delivering scalable solutions aligned with business goals related to establishing ServiceNow practice.

As a Senior leader, you will be responsible for helping establish and grow our ServiceNow practice in India. This role will lead ERP modernization programs built on ServiceNow, often integrated with SAP and Oracle, while also driving the setup of a scalable, high-performing India-based delivery capability.

The ideal candidate brings a blend of project leadership, solution design expertise, and practice-building experience, with the ability to deliver value quickly to clients and to lay the foundation for a long-term, world-class ServiceNow team in India.

Key Responsibilities

• Program Delivery
• Lead Agile project management for ERP modernization initiatives on ServiceNow.
• Manage project timelines, budgets, risks, and client expectations.
• Run daily standups, sprint planning, and retrospectives.
• Ensure on-time, high-quality delivery with measurable business outcomes.
• Define and lead the ServiceNow solution architecture strategy, ensuring alignment with enterprise IT and business transformation objectives.
• Oversee the design and implementation of complex workflows, custom applications, and integrations across ServiceNow modules (ITSM, ITOM, HRSD, CSM, App Engine).
• Champion Agile delivery practices, managing cross-functional teams through iterative development cycles and continuous improvement.
• Collaborate with enterprise architects, product owners, and business stakeholders to translate requirements into robust, scalable ServiceNow solutions.
• Establish and enforce architectural standards, develop best practices, and governance frameworks.
• Lead platform upgrades, release management, and adoption of new ServiceNow capabilities.
• Mentor and manage a team of developers, architects, and administrators.
• Ensure platform performance, security, and compliance with industry standards.
• Evaluate and integrate third-party tools and ERP systems (e.g., SAP, Oracle) with ServiceNow.
  
  

• Solution Design
• Translate client requirements into ServiceNow workflows, data models, dashboards, and integrations.
• Architect solutions that connect ServiceNow App Engine with ERP systems (SAP, Oracle).
• Guide design workshops, PoCs, and blueprint creation with business and IT stakeholders.
• Apply best practices in workflow automation, AI (Now Assist, Virtual Agent), and data integration.
• Practice Building
• Help establish the ServiceNow practice in India, including hiring, mentoring, and setting delivery standards.
• Collaborate with boutique partners to extend capacity.
• Define governance, DevOps, and delivery frameworks (CI/CD, ATF, coding standards).
• Support thought leadership, presales, and solution accelerators for ERP modernization.
  

Required Skills & Experience

• 15+ years in IT delivery, with at least 5 years managing ServiceNow projects/programs.
• Strong knowledge of ServiceNow App Engine, Flow Designer, IntegrationHub, ERP Canvas and Workspaces.
• Proven experience integrating ServiceNow with ERP systems (SAP, Oracle).
• Hands-on experience in Agile project management (Scrum, SAFe, or similar).
• Strong knowledge of NowAssist.
• Strong communication and stakeholder management skills at both executive and technical levels.
• Experience leading small-to-medium technical teams and mentoring junior staff.
• Proven expertise in ServiceNow platform architecture, scripting (JavaScript, Glide), and integration frameworks (REST/SOAP, MID Server, IntegrationHub).
• Strong experience in Agile methodologies (Scrum, SAFe), including backlog management, sprint planning, and DevOps practices.
• Deep understanding of ServiceNow modules and platform capabilities.
• ServiceNow Certified Technical Architect or Certified Implementation Specialist preferred.
• Excellent leadership, communication, and stakeholder engagement skills.
  
  

Preferred Qualifications

• ServiceNow CSA, CAD, or App Engine Specialist certification.
• PMP, CSM, or SAFe Agile certifications.
• Exposure to ERP process areas (Procure-to-Pay, Order-to-Cash, Finance, Inventory).
• Track record of building or scaling delivery capabilities in India or offshore locations.
  
  

Tools & Technologies

• ServiceNow: App Engine, Flow Designer, IntegrationHub/MID Server, UI Builder/Workspaces, Virtual Agent/Now Assist, SPM, ATF.
• Delivery & Collaboration: Agile (Jira/Confluence, Azure DevOps), Git-based version control, CI/CD pipelines.
• ERP & Data: SAP/Oracle integration, REST APIs, Import Sets, reporting/dashboards.
  
  

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
• We dream big and innovate boldly.
  
  

• Colleagues
• We work with extraordinary people who create a culture of mutual respect and collaboration.
  
  

• Clients
• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
  
  

• Community
• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
  

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
  
  

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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