Software Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a motivated and detail-oriented Software Engineer with 2+ years of experience, primarily in support and maintenance activities. The ideal candidate will be responsible for monitoring, troubleshooting, and resolving issues in production environments, collaborating with cross-functional teams, and ensuring system stability and performance.

Primary Responsibilities

• Provide L1/L2 support for production systems and applications
• Monitor system performance and proactively identify issues
• Troubleshoot and resolve application and infrastructure-related problems
• Collaborate with development teams to escalate and resolve complex issues
• Perform root cause analysis and document findings
• Maintain and update support documentation and knowledge base
• Participate in deployment activities and post-deployment validation
• Ensure adherence to SLAs and timely resolution of support tickets
• Automate routine support tasks using scripts or tools
• Communicate effectively with stakeholders regarding issue status and resolution
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  
  

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• 1+ years in Application Support Engineer
• Equivalent practical experience or certifications may also be considered
• Experience with ticketing systems like JIRA, ServiceNow, or similar
• Knowledge of scripting languages (e.g., Python, Shell, PowerShell)
• Familiarity with monitoring tools (e.g., Splunk, Nagios, Grafana)
• Basic understanding of networking and system administration
• Basic understanding of software development lifecycle (SDLC)
• Exposure to databases and ability to write basic SQL queries
• Proven good problem-solving and analytical skills
• Proven solid communication and documentation abilities
  
  

• Experience with cloud platforms (AWS, Azure, GCP)
• Exposure to DevOps tools and CI/CD pipelines