Site Reliability Lead

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Were not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are looking for a Team Lead that is eager to build in a fast-paced, startup environment inside a stable, profitable company. Our teams are solving complex problems that impact the speed and effectiveness of the life sciences industry. In this role, you’ll jump right in, develop in rapid sprints, and find quickly that we don’t believe in throwaway technology. You build it -- we ship it.

You have extensive experience in Java applications and the latest open-source technologies. Ideal candidates have worked in enterprise software development or for a high-growth technology company. Sr. Software Engineers on the Vault Site Reliability team at Veeva are innately curious and have a penchant for problem-solving. The scale in which you will be working supports hundreds of customers across North America, Europe, and Asia. Experience in enterprise software development and Java stack will make you successful in this role. You bring a unique engineering perspective to development as the expert in how all of the related systems and applications come together in production. You know what will work at scale.

What You’ll Do

• Head up a team of engineers, mentor, and provide onsite leadership
• Rapidly build new applications on an existing, robust enterprise platform
• Build new cloud infrastructure from scratch following the best practices in software development
• Drive new features and improvements in a fast-changing environment
• Partner with product management, design, and QA to deliver cutting-edge solutions and direct value to our customers
• Work on multiple layers of our stack including backend (primary), front-end, and Infrastructure
• Drive new features and improvements in a fast-changing environment
• Build tools and automation that eliminate work and reduce the time it takes to resolve an issue
• You want to make the system better every day and are self-driven to learn all that is necessary to provide full-stack diagnostics and determine the root cause of problems
• Ensure our platform meets the scalability and reliability needs of our customers
• During an incident, lead the effort to triage and mitigate. You might need to perform periodic on-call duty if issues are escalated
• Strategize with engineering teams on complex problems. You know how to support a system that is used by 3M users and can help dev teams make decisions based on recommendations of what will work in production before it ships
• Participate in engineering design reviews of new features. Drive focused initiatives that improve operational efficiency and scalability of the platform
• Communicate effectively with engineering teams, and describe problems succinctly with sufficient detail that you can hand off an ongoing problem to another team or a peer for completion. Engage in real-time communication during outages with both technical and non-technical audiences
  
  

Requirements

• 8+ years experience in Java, preferably at an enterprise cloud software company
• Proven ability to write clean, testable, readable code in a team environment
• Hands-on experience with open-source technologies, such as Spring, MySQL, Hibernate, Solr, Maven, Git, Tomcat, Linux, AWS, Vagrant, Docker, Kubernetes
• 3+ years of experience in relational databases with a mastery of SQL
• Demonstrated history of incident management and leadership ability
• Experience in handling production outages and root-cause analysis
• Hands-on operational experience in a high-volume or critical production service environment
• Effective communication skills across all levels -- whether talking to individual contributors or executives
• Solid scripting skills; experience with Shell, Bash, Ansible, Python, Go, Ruby, etc.
• Ability to handle the periodic, on-call duty
• Fluent in English - both written and verbal
• We are looking for strong mentors with a proven record of making your team better
  
  

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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