Process Excellence Director

Job Description Summary

The Global Process Excellence Leader develops and implement strategic initiatives to optimize processes crucial to Commercial Operations teams for the formulation of effective proposals. Adopts collaborative approach with diverse departments, to improve/create global tooling delivering technical Statements of Work, cost evaluations, and implementation plans. With support of other functions (Finance, Solution Architects, Product, Engineering and Services) and working closely with Regional Comm Ops Leaders, Process Excellence Leader targets to achieve best in class proposal creation process that will help Regional teams provide most optimum solution, costing and execution plan with speed and at a minimum preparation cost

The ideal candidate will have an extensive experience in Deal Desk operations and process improvement with a technical exposure in the Grid Software space and products. The candidate should be a keen learner with process improvement experience and an ability to conduct change to manage initiatives impacting a diverse team based in regions that are responsible for building proposals

Job Description

• Master the proposal workflow, use lean practices to conduct change and drive sustainable improvements.
• Implement effective return of experience process promoting engagement of all ITO and OTR team members allowing collection of actionable learnings to enable the dissemination of lessons learned and to adjust process and artefacts.
• Implement mechanism allowing structured engagement of Comm Ops and limiting rework
• Develop standard proposal delivery models between the regions and CoE, governance and metrics including SLA’s and performance measures.
• Define one piece flow information process from resource assignment (DD1) till Transfer to Delivery teams (DD3)
• Establish and execute plan for the maximizing use of Best Cost Resources (BCR) for proposal development.
• Create services and support standard offerings and ensure these are implemented
• Maintain / Establish KPIs for the team. Ensure adoption and buy in for all new processes