Patient Relation Executive (225-619)

A Patient Relation Executive plays a vital role in healthcare facilities by serving as a liaison between patients and medical professionals. This position is critical in ensuring that patients have a positive experience by addressing any concerns, providing information, and facilitating communication. The ideal candidate for this role should have excellent interpersonal skills, a deep understanding of healthcare services, and a strong commitment to patient satisfaction. This role requires someone who is empathetic and attentive, ensuring every patient's experience is smooth and satisfactory. Patient Relation Executives not only interact with patients but also work closely with other healthcare staff to coordinate efficient service delivery. The role demands a person who can manage stress effectively while maintaining professionalism in all interactions.

Responsibilities

• Serve as the primary contact for patients’ inquiries and feedback.
• Facilitate effective communication between patients and healthcare staff.
• Coordinate with various departments to resolve patient issues and concerns.
• Assist patients in understanding hospital procedures and policies thoroughly.
• Provide information and guidance regarding medical services offered.
• Track patient feedback and report findings to hospital administration.
• Conduct patient surveys to assess and improve hospital service quality.
• Ensure all patient interactions are conducted with empathy and courtesy.
• Manage patient records and confidentiality according to healthcare regulations.
• Handle patient complaints promptly to ensure satisfaction and retention.
• Organize and conduct patient orientation and information sessions.
• Develop and maintain strong relationships with patients and their families.

Requirements

• Bachelor’s degree in healthcare administration, nursing, or a related field.
• Minimum of 2 years experience in customer service or patient care.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to handle stressful situations with patience and professionalism.
• Proficient in using healthcare management software and tools.
• Strong organizational skills with attention to detail and accuracy.
• Understanding of healthcare policies and patient rights is essential.