Marketing Support Operations_Senior Associate

At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

We are seeking a highly motivated and detail-oriented Marketing Operations Senior Associate to join our dynamic marketing team. This role is crucial in driving organizational efficiency and effectiveness by supporting various operational aspects of our marketing initiatives. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities

• Operational Efficiency: Contribute to the achievement of organizational efficiency and effectiveness within the marketing environment by supporting operational needs aligned with the annual strategic plan and company policies.
• Financial Planning & Budgeting: Assist in the financial planning and budgeting process across the marketing organization. This includes forecasting, tracking spending, and investment to ensure alignment with strategic objectives.
• Reporting & Analytics: Support the reporting on key operational indicators, leveraging data analytics to inform recommendations and identify opportunities for improvement.
• Contract & Vendor Management: Manage contract processes and vendor relationships, including implementation, ongoing management, and invoicing. Facilitate the selection and onboarding of external vendors and contractors, both onshore and offshore.
• Technology Onboarding: Assist in the onboarding of new technologies, ensuring compliance with the Technology Review Framework.
• Stakeholder Collaboration: Work collaboratively with stakeholders across marketing teams, Human Resources, Finance, and IT to execute operational plans effectively.
• Process Improvement: Identify opportunities to enhance operational excellence and develop implementation plans to optimize processes.
• Project Management: Manage multiple projects simultaneously, responding with agility to changing priorities while working independently with minimal supervision.
• Analytical Problem-Solving: Apply an analytical and problem-solving mindset to tasks, identifying ways to improve processes and operational outcomes.
  
  

Qualifications

• 4-7 years of experience in marketing operations or a similar role.
• Strong analytical skills with proficiency in data analysis tools and software.
• Experience with financial planning and budget management.
• Excellent organizational and project management skills.
• Ability to work independently and manage multiple projects simultaneously.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Familiarity with marketing technology platforms and vendor management is a plus.

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