Implementation Consultant

Customer Success Services

Business Consultant, Staff

Come be a part of the Customer Success Services Business Consulting team! We are looking for a self-motivated individual with strong communication and consultation skills. Take this opportunity to join a fast-paced and growing tech company that wants you to excel in your career.

The ideal candidate will have the aptitude to understand the products within the Education Management portfolio, deliver consulting on each of these products, and clearly communicate the methodology and functionality that the products provide, while delivering high quality services to our independent school customers. We are looking for candidates to join our team who have demonstrated strong customer relations skills, problem solving skills, great people skills, and those who are quick to learn. Individuals with these skills thrive in this role.

Education Implementations is a desirable place to work with many attractive benefits. Jump start your career path with an exciting opportunity to learn about consulting in the independent, K-12 school industry.

 

What Youll Be Doing

• Building and maintaining customer relationships throughout consulting engagements, ensuring customer satisfaction with Blackbaud as a solution provider 
• Managing customer engagements
• Managing the data conversion and software implementation process from third-party products 
• Ensuring the customers admissions, registrar, business, and advancement staff are maximizing the potential of Blackbaud software 
• Creating custom documentation and project deliverables as needed by customers  
• Meeting required billable and on task utilization targets and customer satisfaction scores 
• Maintaining internal systems for time tracking, project management, and documentation 
  
  

 

Required Experience And Skills

 

• At least 2-3 years experience implementing or supporting school information systems 
• Basic knowledge of Blackbaud’s Education Management System
• Strong knowledge of admissions, registrar’s, and business office procedures, based on experience in a K-12 and/or higher education environment 
• Proven ability to manage multiple projects, meet utilization requirements and stay within budgets 
• Experience with Microsoft Excel, Word, and PowerPoint 
• Strong problem-solving skills 
• Outstanding written and verbal communication skills 
• BS/BA degree or equivalent experience
• Ability to work independently, with strong organizational, computer, and communication skills  
  
  

  

Job Competencies

 

• Interpersonal & Relationship Skills
• Problem Solving
• Detail Oriented
• Self-starter
• Adaptability & Flexibility
• Innovation & Creativity
• Drive and Passion for Technology
• Results Focused
• Customer Focus
• Advanced level English
  
  

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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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