Guest Relations Executive

Job Summary:

We are looking for a dynamic and well-groomed Guest Relation Executive with excellent communication skills to manage front-office operations and provide a seamless guest experience. The ideal candidate will be , preferably from Kerala, and open to relocating to Hyderabad.

Key Responsibilities:

• Welcome and greet guests with warmth and professionalism.
• Manage front desk operations including check-ins, check-outs, and appointments.
• Handle guest inquiries, requests, and concerns promptly and efficiently.
• Coordinate with internal teams to ensure smooth guest services.
• Maintain guest records and update databases accurately.
• Assist with billing, payments, and documentation.
• Ensure adherence to company standards for customer service.
• Support in organizing guest engagement activities/events.

Required Skills & Competencies:

• Excellent communication and interpersonal skills (English, Hindi, and local languages preferred).
• Strong customer service orientation with a pleasant personality.
• Ability to remain calm and professional under pressure.
• Good problem-solving and conflict-resolution skills.
• Basic computer knowledge (MS Office, CRM tools).
• Presentable and well-groomed.

Qualifications:

• Graduate in Hospitality, Hotel Management, or any discipline.
• Prior experience in Guest Relations / Front Office / Customer Care preferred.
• Freshers with strong communication and interpersonal skills can also apply.

Other Requirements:

• Location Preference: Candidates from Kerala.
• Relocation: Must be willing to relocate to Hyderabad.