Conversational Developer

Department: 73-436 - Customer Services - CoE

Location: India - Hyderabad

Description

DAZN is a world-changing sports broadcaster bringing thousands of sporting events into millions of households across the world, delivering live sport direct to consumers through 100s of devices in over 200 countries.

We have a fantastic opportunity in our Customer Service team for a Conversational Developer working on our Chatbot/Virtual Assistant Product. To be successful in this role your customer obsession and data-driven decision-making approach will drive you to balance the needs of customers with operations team, ensuring you are always creating long term value for DAZN.

This role will be based in our brand new Hyderabad office and you will work on call and in shifts. Join us in India’s beautiful “City of Pearls” and bring your ambition to life.

Benefits will include access to DAZN, an annual performance related bonus, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working and access to our internal speaker series and events.

As our new Conversational Developer youll have the opportunity to:

• Design and develop cutting-edge, scalable conversational AI applications
• Work with Product and Customer Service Managers to define requirements, develop and deliver critical customer journeys
• Develop wireframes and prototypes around customer needs
• Develop the conversational architecture from ideation to implementation including authentication and integration with other systems using APIs
• Work with the Chabot development team help deliver the Customer Service vision and roadmap
• Oversee the solution delivery through hyper care process and post launch ensuring the solution operates effectively and aligned to business expectations in a production environment
• Support UAT teams to complete both functional and automated testing
• Liaise with international business stakeholders to obtain approval/sign off for any conversational
• Use available systems/tools to identify bugs/faults and resolve in a timely manner
• Stay up to date with changes and enhancements to the software and tools you use on a regular basis
  
  
  

Youll be set up for success if you have:

• Previous experience in working on bots or with natural language (e.g., Ada, Salesforce Einstein, IBM Watson, Microsoft Luis, Amazon Lex) but we’re also really interested to hear from anyone from a User Experience or Editorial background or interest. Your experience doesnt need to come from an enterprise/professional setting
• Practice customer first mindset and think about how they interact with our products
• Experience in leveraging analytics to test, review and iteratively improve NLP models
• Experience developing, debugging, and deploying Conversational AI Virtual Agent
• Adaptability and flexibility to flourish within a fast-paced expanding business, where priorities can change rapidly
• A proactive nature, always looking to improve the product and yourself
• An eye for detail to ensure change is well thought through and successfully developed, tested and delivered within defined timescales
• Good analytical, strategic thinking and problem-solving skills to analyse and interpret business challenges or data
• Excellent verbal and written communication with the ability to simplify complex issues for all levels
  

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