Consultant - Software

Position Summary

Under general direction, the Senior Software Developer develops strategic solutions for new services and functionality. This role designs software and participates in programming, testing and documentation through the entire Software Development Life Cycle (SDLC). Timely and effective communications to the team, organization and outside vendors are regularly disseminated as part of this job function.

Primary Responsibilities

• Work with IT teams to implement and develop future automations, including additional ServiceNow modules.
• Experience with Integration Hub and building custom application.
• Architect ServiceNow automation, scripting, and integration with existing systems, such as Active Directory.
• Hands-on experience with REST API integration and other ServiceNow integration methods (SOAP, Data Sources, Import Sets).
• Strong understanding of ServiceNow integration methods and hands-on experience with Flow Designer.
• Experience with ServiceNow Customer onboarding/offboarding, license management, domain management, platform upgradation, scripting (JavaScript, GlideRecord, etc. ), reports and dashboard creation, Email and API integration
• Knowledge of ServiceNow modules such as SSO, CMS, Virtual Chat, Service Portal, Tours, Incident Management, Problem Management, Change Management, Service Catalog, Asset Database and CMDB.
• Implementation of SAM Pro and HAM for our clients
• Had to install, configure, and integrate software products from ServiceNow with a focus on the Software Asset Management based products (discovery, service mapping, configuration management, event management)
• Conduct workshops with clients to articulate the value of the solution.
• Develop custom software solutions as required through scripting and software development.
• Develop and customize ServiceNow applications, focusing on the CSM module.
• Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption
• Good understanding of web-based Application Architectures and Application interfaces
• Good understanding and Implementation on Suites like ITSM, ITBM and ITOM
• Created reports using Key Performance Indicator (KPI’S) reports, Performance analytics and build custom PA dashboards.
• Gathered and conducted requirement analysis, Business analysis, Use-Case analysis, for Change management and Configuration management (CMDB) in both ServiceNow and CMDB.
• Configured and customised Service Operations Workspace, Virtual Agent as per the Business Requirements.
• Experience in enable test, test Suites Automated Test Framework (ATF) on Non-Prod instances
• Analyze system performance issues and determine performance enhancements.
• Work with units throughout the organisation to ensure smooth delivery of existing services and program modifications
• Support the planning and training of internal clients when new applications are launched, or new processes are put in place
• Provide peer leadership and collaborate with Leads, team members and other development staff
• Conduct project tracking activity and walk throughs of software code to ensure adherence to quality standards and procedures
• Work with development team on implementation of new technologies
• Independently develops software, codes, tests, and debugs
• Recommend modification to existing processes and new procedures to solve complex problems considering the existing system limitations, operating time and desired results
• Collaborate with team members as well as across FCEs/SBUs to identify ways to improve existing processes and technical output
• Proactive identification of gaps (especially across areas) and escalate in a timely and appropriate manner
• Create and update all relevant documentation and specifications for design, development, and testing
• Escalate problems of complex technical circumstances to appropriate channels
• Promote policies that foster quality standards and industry best practice
• Adhere to ethical standards and comply with the laws and regulations applicable to your job function
• Demonstrated programming skills and general knowledge of information processing technology
• Extensive experience with software engineering standards, practices, methods, and tools
• Ability to interact effectively with all departments and employee levels
• Must be able to demonstrate a proactive approach to problem resolution, attention to detail and the ability to be part of a team-oriented (cross process/function/group) environment
• Proficiency with Windows and Unix operating systems
• Ingenuity and demonstrated proficiency developing technical strategies
• Ability to work independently on multiple projects simultaneously
• Demonstrated ability to develop technical solutions that adhere to corporate business objectives
• Excellent interpersonal, verbal, and written communication skills
• Must have strong analytical skills
  
  

• Bachelor’s degree in Computer Science with additional coursework in management, information processing or a related field.
• May also possess a combination of education and relevant work experience from which comparable knowledge and abilities can be drawn.
• Minimum of 3+ years of progressively responsible software development experience.