Call Center Executive (225-712)

The Call Center Executive plays a crucial role in managing customer inquiries and ensuring customer satisfaction. They are responsible for handling incoming and outgoing calls, addressing customer queries, and providing timely and accurate solutions. As the first point of contact, the Call Center Executive represents the company, promoting its products and services while projecting a professional image. This position requires excellent communication skills, patience, and the ability to troubleshoot customer issues efficiently. A successful Call Center Executive is empathetic, attentive, and capable of working in a fast-paced environment to meet both the customer's and the organization's needs.

Responsibilities

• Answer incoming calls promptly and provide accurate information to customers.
• Resolve customer inquiries effectively, ensuring a high level of satisfaction.
• Document all customer interactions in the company's CRM system accurately.
• Make outbound calls to follow up with customers regarding their issues.
• Promote and upsell company products and services to meet sales targets.
• Collaborate with other departments to resolve complex customer issues.
• Maintain a positive and professional attitude at all times with customers.
• Provide customers with timely and accurate responses to their queries.
• Attend regular team meetings to discuss performance and improvement areas.
• Stay updated with company policies, procedures, and product knowledge.
• Meet individual and team performance metrics and targets consistently.
• Handle difficult or irate customers with patience and professionalism.

Requirements

• High school diploma or equivalent; additional qualifications a plus.
• Proven experience as a Call Center Executive or similar role.
• Excellent verbal and written communication skills are essential.
• Proficient in using computers and customer service software programs.
• Ability to manage and prioritize multiple tasks under pressure.
• Strong problem-solving skills and attention to detail are vital.
• Ability to work in rotational shifts, including evenings and weekends.