Agile Product Owner Advisor - HIH - Evernorth

Role Title: Technical Product Owner Advisor

Position Summary

The Technical Product Owner (TPO) owns all aspects of their technical products, leading business value creation and managing overall product health. The TPO understands business and technology objectives, communicates the product vision and roadmap, and prioritizes and translates needs into requirements to ensure that expected outcomes are achieved. This resource is also expected to act as Scrum Master.

Job Description & Responsibilities

• Collaborate with disparate stakeholder groups to identify, understand, and capture the functional needs of product stakeholders and define non-functional requirements to ensure value is delivered. Help the team demo completed work to product stakeholders. Own or contribute to the technical product roadmap.
• Communicate business needs, write definition-of-ready user stories, and incorporate architectural changes recommended by engineering. Maintain groomed backlog for business stakeholder priorities, ensuring the greatest value is delivered soonest. Actively participate in team retrospectives, finding ways for the team to incrementally improve.
• Leverages agility tools (e.g. Jira) and implements strategies to optimize team performance and achieve overall department objectives (e.g. manage story aging, manage WIP, epic size/throughput, etc.).
• Ensure team’s work creates iterative value (e.g. supports the completion of MVPs/Epics in concert with other teams). Plan delivery of iterative value with other TPOs and prioritize/groom backlog accordingly to ensure highest level of quality. Manage unaddressed issues and determine resolutions.
• Owning Product Health Identify and monitor tech product health metrics (e.g. KPIs, defect trends, compliance and security) to ensure business outcomes. Ensure recommended amount of team capacity is utilized for improving technical product health and driving down technical debt (e.g. integration and deployment of tooling, test automation, etc.).
• Dive deep into customer and system data to perform analysis. Define, track, and analyze key API usage, adoption, and performance metrics to provide strategic recommendations.
  
  

• 11 – 13 years of work experience
• 5-8 years relevant experience or Master’s degree and 3-5 years of relevant experience
• Worked in a Scrum Master role for a software development team that has diligently applying Scrum principles, practices, and theory
• Previous coding experience preferred but not necessary
• Experience working in technology( or in close engagement on component preferred
• Direct relevant work experience developing API and or data solutions, preferably experience with Healthcare standards preferred, but not required
• Experience and knowledge of the big data landscape (e.g. Databricks, Spark, Cloud-based storage/compute/network infrastructure as well as data processing solutions on AWS, Azure or GCP)
  
  

• Experience in Jira and Confluence
• Health care domain knowledge is a plus
• Experience in Agile and working knowledge on DevOps tools
• Worked in a Scrum Master role for a software development team that has diligently applying Scrum principles, practices, and theory
  
  

• Bachelor’s degree in related field or equivalent work experience
• Certified Scrum Product Owner (CSPO) preferred, but not necessary
  
  

• Experience writing user stories
• Knowledge of user experience and solution design essential
• High degree of comfort in fast-paced dynamic / ambiguous environment
• Ability to balance technical knowledge with business possibility and acumen
• Ability to work cross functionally with Compliance, IRM, Infrastructure, and Software Engineering
• Passionate stakeholder advocate with ability to identify and meet customer needs within agile framework
  
  

• Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives.
• Experience in Microsoft Office
• Agile requirement tools (JIRA, Rally, etc.)
• Collaboration tools (HipChat, Slack, Confluence, etc.)
• Diagramming and drawing tools (Visio, etc.)
• Applicable experience of technologies used by engineering teams, i.e. API, ETL, SQL, Python, Databricks, AWS, Json