Product Manager

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

• You will start with owning a small module, responsible forthe entire lifecycle of the product starting from requirements gathering, working with designers to get the designs done, working with engineering to ensure timely development and then go to market of the same, including support and delivery.
• Working with other PMs, Senior PMs, to create a cross platform product strategy, giving you an early exposure of other products in Sprinklr.
• Work as a product consultant, talk to some of the largest brands out there, understand their business use cases and then configure the Sprinklr product for them to ensure they are able to solve their business problems in an optimal manner using Sprinklr product
• Use product usage data to understand customer pain points and recommend possible solutions to the product team
• Work as a team to understand product adoption by various brands and establish standard practices to improve adoption
• Working with other PMs, Senior PMs, to create a cross platform product strategy, giving you an early exposure of other products in Sprinklr.
• Drive cross-platform strategy with fellow PMs to deliver a seamless agent experience
• Act as a product consultant to global brands — turning CX use cases into configurable AI workflows
• Mine usage data and work with engineering to tune LLM prompts, RAG pipelines, and guardrails
  
  

Required Skills:

Hands on to analyse data quickly to reach relevant insights and understand client needs and map them to concrete solutions

Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management

Skilled at working effectively with cross functional teams in a matrix organization

Why Youll Love Sprinklr:

Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

---