Customer Service Admin

Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

• Expertise on the process and able to work with very limited support and guidance from Supervisor. Clarity of thoughts and deep understanding of the process is key.
• Works on the allocated task assigned within the given timelines by following the standard process SOP and WI.
• Quality is of utmost importance for the process.
• May be responsible for booking orders, and/or processing quotes.
• Awareness of SAP CRM and Smartsheet are preferred.
• Must know how, what and when to communicate relevant information.
• Works very closely with partners and ensuring their expectations are met and well-handled within process guidelines
• Resolves problems by applying established policies, procedures and tactics.
  
  

Qualifications

Min. Education & Experience:

• Requires minimum graduate certification and/or higher education, or equivalent combination of education and experience.
• Minimum of 5 years of total work experience for entry to this level
• Requires excellent English written and verbal communication skills.
  
  

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

No

Shift:

Day

Duration:

No End Date

Job Function:

Customer Service

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