Analyst-Data Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The mission of the Global Strategy & Capabilities (GS&C) group within Global Merchant & Network Services (GMNS) is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and serve their customers. GS&C consists of a diverse set of teams that support the GMNS business.


The Global Merchant Operations Team is dedicated to delivering an easy, frictionless, value-added experience that enables merchants and partners to meet their goals and serve their customers. The key strategic priorities for this team are to design, implement and improve processes to make it easy, fast, safe and reliable for all merchants to do business with us while enabling new business solutions and capabilities. The Merchant Onboarding and Maintenance team sits within GS&C and delivers onboarding and account maintenance programs with the right controls and oversight while streamlining the merchant experience

Amex Flex:

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite or in a hybrid model.

Business Overview:

Global Merchant & Network Services (GMNS), the merchant and bank partner network of American Express, acquires and maintains relationships with merchants and banks, who welcome American Express branded cards. We are dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. 

Merchant Scaled Insights & Analytical Tools team sits within GMS Analytics in Global Merchant and Network Services. We are responsible for creating new insight-based products and scaled solutions to support our merchant business. We provide powerful analytics to our global marketing partners and senior leadership, which further aids strategic decisions. We offer powerful data and actionable insights to attract new merchant businesses, help existing businesses improve performance and capitalize on new opportunities.

Role and Responsibilities:

• Utilize broad set of analytical tools/techniques for data mining, data cleansing, data extraction, analysis & transformation, data interpretation & insights.


• Develop next generation product & algorithmic solutions for merchants and internal stake holders.


• Independently work with regional partners/customers to recommend appropriate solutions and deliver on custom value analytics & actionable insights.


• Ideate, identify and recommend process improvements based on results of analytical work.


• Enhancing the data analytical and capabilities infrastructure.

Qualifications and Skills Required:

• Overall relevant work experience: 1-3 years.




• Self-starter, ability to drive insights from data, provide action steps and drive results in a fast-paced environment.




• Creative thinker with ability to learn quickly and navigate through unstructured initiatives.




• Ability to work effectively in a team environment with strong communication and interpersonal skills.




• Effective in written and verbal communication with partners located globally.




• 1+ years’ experience in SQL/Hive, Python is a must.




• Experience in HTML/CSS and JavaScript, VBA, MS Office – PowerPoint, Excel is a plus.

Academic Background:

Bachelors/Masters in Information Technology/Computer Science /Computer Applications/Engineering or relevant quantitative field.

Job Location: Hybrid (Gurgaon)

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities