Senior Analyst Social Media

Job Title:

Senior Analyst, Social Media

Job Description

Sr. Specialist, Social Media (Maternity Leave Cover 12 - 24 months)

Were Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "Worlds Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Senior Analyst, Social Media will be responsible for timely, accurate and detailed reporting, along with discovering insights from data and recommending and presenting actions to improve business results for social content and Brand protection. This role will be the point person for functional reporting and metrics and will show proactive leadership and a commitment to both detail and accuracy. The role will also lead setup, access, usage guidance and governance of technical social tools for social content delivery and Brand protection with regional teams and global operations. This position will report to the Director External Marketing, Social Media.

This position will have full responsibility for data integrity and organizational reporting for social media. He/she will also be required to analyze data daily, weekly, and monthly and present findings along with areas where he/she identifies room for improvement.

The individual must have a passion for data, visualization and insights including marketing, social, owned, earned, and paid, and an understanding of how all combined produce actionable insight to improve business results.

In addition, this position will assist the Social Cares Team (SCT) and Cyber Defense Operation Centre (CDOC) and advise the appropriate resolution of alerts on social properties. He / she will also coordinate metrics, reporting, analysis, and insight across all global social networks with regional marketing, along with creating, and providing leadership, oversight, and governance of the global social technology and business intelligence framework.

What You Will Do In This Role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Design, enhance and produce social content and brand protection functional performance reporting – (Daily, Weekly, Monthly, Quarterly, Annually)
• Reviews reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report – recommend best practice
• Examine and evaluate purpose and content of functional reports to develop new formats or improve existing format for quick and effective consumption and action.
• Be able to clearly track & articulate business impact and results of social functions and activities.
• Analyze trends to identify risk and opportunities, and potential ways to address.
• Deliver robust analysis and recommendations derived from social operations data and reports to feed into strategy, campaigns, content, and Brand protection planning.
• Ad-hoc reporting and analysis for specific events, activities, and campaigns.
• Execute on a roadmap to advance our social reporting, dashboards, and analytic capabilities for Business-to-Business (B2B) and Employer Brand (EB).
• Help design solutions to aggregate data via export, import and even API from various social management tools into reporting, analytics, and visualization solutions.
  
  

Your Qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you have:

• Bachelors Degree in related field from a four-year college or university with 2 - 4 Years of Experience preferred.
• Sense of professionalism and ability to develop relationships.
• Strong attention to detail especially with numbers, data, reporting and visualization.
• Self-starter, sense of urgency, and works well under pressure.
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
• Excellent Microsoft office/Excel/Word/Power Point/Outlook application skills required.
• Strong communication skills: visual, written and verbal, and the ability to interface with cross-functional teams and a variety of audiences in a professional way.
• Prior experience in generating or analyzing reports and analytics.
• Strong business and marketing acumen combined with superior analytical and data skills. Ability to translate data into digestible stories and actionable insights.
• Insatiable appetite for understanding real-time digital data and metrics as well as patterns and trends combined with the ability to visualize data for quick and effective consumption, comprehension, and insight.
• Experience with social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.), social listening and content tools and experience working with Google Analytics preferred.
  
  

Career Framework

• Developed professional expertise through a few years of work experience and acquiring higher level knowledge, applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate complexity where analysis of situations or data requires a review of a variety of factors and application of professional concepts.
• Exercises judgment within broadly defined procedures and practices to determine appropriate action and solves a range of complex problems.
• Receives a moderate level of guidance and direction from others.
  
  

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

Were proudly united as one team, one company, globally. Were committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

BGR Work-at-Home

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1649069

---