Senior Officer Branch Operations Manager Consumer Banking Group

Business Function

Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS continues to be a competitive employer in Asia. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organisation by empowering and engaging our employees. Because we believe that banking is about people.

Responsibilities

• Oversee the day-to-day operations of the branch, ensuring efficient and effective service delivery to customers
• Manage and lead a team of branch personnel, including tellers, customer service representatives, and other operational staff
• Develop and implement strategies to improve branch performance, customer satisfaction, and operational efficiency
• Ensure compliance with all relevant policies, procedures, and regulatory requirements
• Collaborate with other departments and teams within the organization to align branch activities with the overall business objectives
• Analyze branch data and metrics to identify areas for improvement and implement corrective actions
• Provide training and development opportunities for branch staff to enhance their skills and knowledge
• Foster a positive and customer-centric work environment within the branch
  
  

• Minimum 5 years of experience in a similar role within the banking or financial services industry
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
• Proficient in data analysis and reporting, with the ability to interpret and act on key performance indicators
• Demonstrated experience in implementing process improvements and driving operational efficiency
• Thorough understanding of banking regulations, policies, and procedures
• Ability to work collaboratively with cross-functional teams and stakeholders
• Strong communication and interpersonal skills, with the ability to effectively interact with customers and colleagues