Junior Client Co-Ordinator (225-629)

We are seeking a dedicated and enthusiastic Junior Client Co-Ordinator to join our dynamic team. In this role, you will play a crucial part in supporting client relationships and ensuring the smooth operation of client-related activities. As a Junior Client Co-Ordinator, you will act as a key point of contact for clients, assisting with inquiries, coordinating services, and contributing to client satisfaction and retention. The ideal candidate will be a proactive, communicative individual with a keen eye for detail and an eagerness to learn and grow within the client services domain. If you are passionate about providing excellent service and building strong client connections, we would love to hear from you.

Responsibilities

• Assist in maintaining effective communication between the company and its clients.
• Coordinate and schedule meetings, calls, and appointments with clients as needed.
• Support senior staff in managing client accounts and tracking service progress.
• Respond promptly to client inquiries and provide accurate information as required.
• Document client interactions and update client information in company databases.
• Help prepare client reports and presentations as directed by senior co-ordinators.
• Facilitate the resolution of client issues by liaising with relevant departments.
• Monitor client satisfaction and assist in implementing feedback to improve services.
• Participate in training programs to enhance client service skills and knowledge.
• Contribute to the development of client relationship management strategies.
• Assist in creating promotional materials and communication pieces for clients.
• Maintain confidentiality and security of all client-related information.

Requirements

• Bachelor’s degree in business, communications, or a related field preferred.
• Excellent communication skills, both verbal and written, are essential.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Proficiency in Microsoft Office Suite and client management software.
• Detail-oriented and capable of working independently and as part of a team.
• Previous experience in a client-facing role is advantageous but not mandatory.
• Ability to handle client concerns professionally and provide reliable resolutions.