Customer Service Coordinator (225-613)

The Customer Service Coordinator is a critical role that serves as the primary point of contact for customer inquiries and support. This position demands excellent communication skills, a strong understanding of customer service practices, and an ability to handle multiple responsibilities simultaneously. The ideal candidate will have a passion for helping people, a knack for problem-solving, and the ability to work effectively under pressure. You will be responsible for coordinating with various departments to ensure customer satisfaction and to resolve issues in a timely manner. If you are looking for a dynamic environment where you can make a significant impact and have the potential for growth, this is the perfect opportunity for you.

Responsibilities

• Serve as the primary customer contact for all service-related inquiries.
• Manage customer complaints and ensure timely and satisfactory resolutions.
• Coordinate with other departments to ensure seamless customer service delivery.
• Update and maintain accurate records of customer interactions and transactions.
• Provide feedback on the efficiency of the customer service process to management.
• Develop customer service procedures, policies, and standards as required.
• Analyze customer service metrics and report findings for strategic improvements.
• Handle escalated customer issues with professionalism and empathy.
• Assist in training and supporting junior customer service staff members.
• Participate in team meetings and suggest ways to improve customer service.
• Identify and address customer needs to foster a long-term relationship.
• Monitor customer complaints on social media platforms and respond accordingly.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Minimum of two years experience in a customer service coordination role.
• Excellent communication skills, both written and verbal, are essential.
• Proven problem-solving abilities and attention to detail in high-pressure situations.
• Strong organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in using CRM systems and Microsoft Office Suite required.
• Ability to work independently and collaborate with teams across the organization.