Sr Service Engineer

Job Description

Responsibilities:-

• Responsible for Executing Front Line Maintenance services for PSA customers as per PM schedule.
• Executing Services against any breakdown Complaint as per agreed TAT with customer.
• Maintaining NPS(Customer Satisfaction) Score > 70 for his region.
• Travel friendly for outstations (other than Delhi NCR region in north) whenever required .
• Flexible for working on odd hours based on the critical Breakdown calls .
• Maintaining equipment uptime with targeted Energy efficiency.
• Providing front line technical solutions on system upgradations to customer.
• Responsible for generating LNM pipeline as per stretched Revenue Target and working closely with Sales rep for converting them into closed opportunity.
• Responsible for Margin delivery for LNM and PSA contracts.
• Ability to learn new evolutions like significance of Digitization in HVAC technology.
• Responsible for maintaining EHS at facilities under every service deliverables liabilities.
• Maintaining Zero open complaint calls beyond agreed TAT.
• Responsible for AR collection as T&C.
• Hands on with CRM/ServiceMax for reporting .
• Knows Energy auditing and performance testing of chillers , Plant room and connected Air Distribution system .
• Knows energy conservation and sustainability offerings .
• Have sales Acumen for leading service operations business in his region at front line .
• Have leadership quality , to lead team.
• Have presentation skills , to represent new upgrades to customer periodically and provide proactive service advisories.