IT Administrator - Zoho CRM

About SAS Partners & The Opportunity

SAS Partners is a trusted advisory and services partner for Indian and global companies, offering solutions across corporate compliance, regulatory frameworks, finance, and operations.

As part of our digital transformation and ISO 27001 alignment, we are strengthening our internal technology infrastructure.

We are looking for an IT Administrator to lead the management of our IT systems, endpoint controls and security, Zoho One applications and user support.

This is a critical role that bridges daily tech operations and strategic IT governance, enabling efficiency and resilience across the organization.

Key Responsibilities

IT Infrastructure & Security (Including Endpoint Controls) :

• Manage the companys IT assets hardware, software, networks, servers, and cloud tools.
• Deploy and monitor endpoint protection (e., Trend Micro or equivalent) for device control, patching, and malware protection.
• Enforce endpoint policies using tools like Zoho UEM or similar.
• Ensure secure backups, system uptime, and readiness for disaster recovery.
• Implement and monitor IT security controls aligned with ISO 27001:2022.
• Conduct periodic internal audits and security assessments.
• Familiarity with SASE and zero-trust architectures is a plus.
  
  

• Provide hands-on support to users for hardware, software, network, and access issues.
• Conduct regular training sessions for employees on Zoho tools and IT practices.
• Maintain SOPs, user guides, and internal IT documentation.
  
  

• Manage, configure, and optimize Zoho One apps including CRM, Books, People, Desk, Projects, Contracts, and WorkDrive.
• Customize automation, workflows, dashboards, and reports.
• Integrate Zoho applications internally and with third-party tools.
• Support adoption and troubleshooting across departments.
  
  

• Evaluate and implement tools to improve efficiency, security, and scalability.
• Track usage, manage licenses, and ensure compliance with software terms.
• Assist in process automation initiatives across business functions.
  
  

• Coordinate with vendors for procurement, AMC renewals, and tech support.
• Track service contracts, performance, and ensure SLA compliance.
  
  

• Strong understanding of IT security frameworks including endpoint controls, encryption, and firewall management.
• Experience with Unified Endpoint Management (Zoho UEM or similar), and endpoint protection tools like Trend Micro.
• Familiarity with cloud technologies and SaaS-based tools.
• Hands-on experience with Zoho One suite (CRM, Books, Desk, People, Projects, Contracts, etc.
• Proven experience in IT administration
• Strong problem-solving ability and effective troubleshooting skills.
• Excellent communication skills to support non-technical staff and conduct user training.
• Awareness of IT governance, GDPR, and data protection regulations is preferred.
  
  

• Bachelors degree in Computer Science, Information Technology, or related field.
• Relevant certifications (e., CompTIA Network+, Zoho Certified Administrator, ITIL) are desirable.
  
  

• 3-5 years of experience in IT administration roles.
• Prior experience in IT for small to mid-sized organizations.
• Exposure to ISO 27001 technical controls and secure IT practices