Front Office Associate (225-626)

The Front Office Associate plays a pivotal role in creating the first impression for guests at a hotel, office, or any establishment where guest interaction is a priority. This essential role combines clerical skills with outstanding customer service abilities, ensuring that interactions are handled efficiently and with a personal touch. A Front Office Associate is responsible for greeting visitors, managing reservations, handling queries, and providing information about the organization's services and amenities. The ideal candidate should possess excellent organizational skills, a friendly demeanor, and the ability to handle a range of administrative tasks with competence and professionalism. This is an exciting opportunity for someone who enjoys interacting with people and thrives in a fast-paced, dynamic environment.

Responsibilities

• Greet guests with warmth and professionalism as they arrive at the premises.
• Manage the check-in and check-out process efficiently and accurately for all guests.
• Respond to guest inquiries promptly, providing accurate information about the establishment.
• Answer phone calls professionally and route calls as necessary to the appropriate departments.
• Maintain and manage a neat and organized front office space for a professional atmosphere.
• Ensure that the front office equipment is appropriately maintained and operational.
• Identify and resolve guest issues or complaints proactively and efficiently.
• Coordinate with housekeeping and maintenance to ensure guest demands are met in a timely manner.
• Maintain accurate records and logs of daily activities, guest preferences, and feedback.
• Assist in the preparation and processing of billing and payment transactions.
• Provide guests with relevant information about local attractions, transportation, and directions.
• Keep up to date with new services offered and assist in promoting them to guests.

Requirements

• High school diploma or equivalent qualification required for the position.
• Previous experience in a front office or customer-facing role preferred.
• Excellent verbal and written communication skills are essential for daily interactions.
• Strong organizational skills with the ability to multitask effectively under pressure.
• Proficient in basic computer skills, including MS Office and reservation systems.
• Ability to work flexible hours, including weekends and public holidays as needed.
• Possess a friendly demeanor and a problem-solving attitude under varying circumstances.