Customer Service Assistant (225-625)

As a Customer Service Assistant, you will be the frontline representative of our company, ensuring that our customers receive outstanding service and have a positive experience with us. Your role is crucial in building and maintaining strong relationships with our customers through effective communication and problem-solving skills. You will handle customer inquiries, provide information about products and services, and resolve complaints efficiently and courteously. Your ability to empathize with customers and provide solutions that enhance their customer journey will be key to your success in this role. This position offers an exciting opportunity to work in a dynamic environment where you can grow and develop your career in customer service.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat platforms.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledge and resolve customer complaints in a timely and effective manner.
• Provide detailed information about our products and services to customers.
• Process orders, forms, applications, and requests efficiently and accurately.
• Identify and assess customers’ needs to achieve satisfaction and retention.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate effectively and work collaboratively with other departments as needed.
• Meet or exceed customer service performance and quality targets consistently.
• Stay updated with company products, services, policies, and procedures.
• Participate in training sessions to improve knowledge and performance levels.

Requirements

• High school diploma or equivalent; additional qualifications are a plus.
• Proven experience in a customer service or similar role is preferred.
• Strong communication skills, both verbal and written, are essential.
• Excellent problem-solving skills and attention to detail are required.
• Ability to handle stressful situations with composure and professionalism.
• Proficient in using customer service software and Microsoft Office applications.
• A customer-oriented mindset with the capability to adapt to different situations.