Associate - Customer Support (225-613)

As an Associate - Customer Support, you will be the primary point of contact for our valued customers, providing them with exceptional service and ensuring their satisfaction. You will handle inquiries, solve issues, and provide information about products and services, while maintaining a professional and courteous demeanor. Your role will be crucial in building strong customer relations and ensuring loyalty. The ideal candidate will possess excellent communication skills, patience, and a passion for helping others. You will work collaboratively with other departments to ensure that customer issues and feedback are effectively addressed and resolved. This position offers an opportunity to enhance your problem-solving skills and contribute to a company that values its customers’ needs. Join us and be part of a dynamic team dedicated to providing top-notch customer service.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Effectively resolve customer complaints to achieve customer satisfaction and loyalty.
• Maintain detailed records of customer interactions and transactions.
• Provide timely and accurate information about products and services to customers.
• Collaborate with team members to ensure consistent and efficient service delivery.
• Escalate complex customer issues to the appropriate department for resolution.
• Identify and report areas for improvement in customer service procedures.
• Ensure that all customer interactions are conducted with professionalism and empathy.
• Assist in training new customer support associates as needed.
• Stay updated on company products, services, and policies to assist customers effectively.
• Contribute to a positive team environment by sharing insights and solutions.
• Participate in regular team meetings and training sessions to enhance professional skills.

Requirements

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service or a similar role is advantageous.
• Excellent verbal and written communication skills are essential.
• Strong problem-solving and decision-making abilities are required.
• Ability to handle stressful situations and high-pressure environments calmly.
• Proficient in computer applications such as Microsoft Office and CRM systems.
• Strong organizational skills with the ability to multitask effectively.