Staff Technical Product Manager - Subscription Control Tower

Job Description Summary

As an experienced Technical Product Manager (TPM), you’ll lead the strategy, development and evolution of our Control Tower for the Subscriptions Program. This role is pivotal in building a centralized intelligence and monitoring platform that provides real-time visibility, diagnostics, and decision support across the subscription lifecycle.

You will work closely with engineering, data science, operations, and business stakeholders to define and deliver a robust control tower that enhances operational efficiency, customer experience, and business agility.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Key Responsibilities:

In this role you will

• Define and own the product vision, roadmap, and backlog for the Control Tower platform.
• Collaborate with data teams to design dashboards, alerts, and analytics that provide actionable insights into subscription performance, anomalies, and trends.
• Partner with engineering, operations, customer support, and business teams to gather requirements, prioritize features, and ensure timely delivery.
• Drive the development of monitoring tools, automated workflows, and exception handling mechanisms to proactively manage subscription operations.
• Ensure the Control Tower is intuitive, scalable, and user-friendly for both technical and non-technical users.
• Define and track key performance indicators (KPIs) to measure the effectiveness and impact of the Control Tower.
• Identify operational risks and work with stakeholders to implement mitigation strategies through the Control Tower.
  
  

Skill Requirements

• Holds a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, with a strong grasp of APIs, data pipelines, and system architecture—enabling effective collaboration with engineering teams and informed technical decision-making.
• Brings over 5 years of experience in product management within SaaS, e-commerce, or subscription-based environments. Demonstrated success in leading cross-functional teams, managing product roadmaps, and delivering complex, data-driven solutions using agile methodologies.
• Skilled in leveraging data visualization tools like Power BI and Tableau to drive insights and product strategy. Excels in stakeholder communication, problem-solving, and aligning technical solutions with business goals.
  
  

Additional Skills

• Experience building or managing control towers, command centers, or operational dashboards.
• Knowledge of subscription lifecycle management, supply chain, services, billing systems, and customer retention strategies.
• Exposure to AI/ML-driven alerting or anomaly detection systems.
  
  

Inclusion And Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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#Hybrid

Additional Information

Relocation Assistance Provided: No

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