Service Now Trainer- Manager

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively

supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business

Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive

services to support client engagements through enhanced quality and innovation. You’ll also

participate in dynamic and digitally enabled training that is designed to grow your technical and

professional skills.

As part of the Talent and Development team you will enhance the adoption of ServiceNow

capabilities through hiệu quả training and knowledge-sharing initiatives. As a Manager, you will

serve as a ServiceNow authorized product trainer, guiding the development of engaging learning

content and đảm bảo compliance with practices in ServiceNow configuration and usage.

Responsibilities

• Enhance the utilization of ServiceNow through impactful training programs
• Act as a licensed product trainer, developing engaging learning resources
• Confirm adherence to leading practices in ServiceNow configuration and application
• Collaborate with stakeholders to identify training needs and opportunities
• Facilitate knowledge-sharing sessions to promote ServiceNow capabilities
• Monitor and evaluate the effectiveness of training initiatives
• Support the development of a knowledgeable and skilled workforce
• Drive initiatives that encourage continuous learning and improvement
  
  

What You Must Have

• Bachelors Degree
• 8 years of experience
• Oral and written proficiency in English required
• ServiceNow authorized product trainer (required)
  
  

What Sets You Apart

• Advanced degree in Education or related field
• Experience as a ServiceNow authorized product trainer
• Proven ability in developing engaging learning content
• Familiarity with Agile methodologies preferred
• Clear communication and collaboration skills
• Experience integrating enterprise tools with ServiceNow
• Knowledge of ServiceNow modules and capabilities
• Ability to enhance user engagement and platform adoption
• Additional educational requirements may apply

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