National Key Account Manager - E Commerce

Job Location: Bangalore

Job Location: Bangalore

Company Description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

Setting and achieving aspirational growth targets for the online side of the business. Building the eJBP, defining the metrics, and driving the sales of the specific eCommerce accounts and building relationships with the Planning and executing complete business operations of e-commerce at each level. Building the forecast at a product at region and account level; monitoring the products listed and ensuring the deliveries of orders to achieve a market share of products. Establishing working relationships with e-commerce partners, improving content on partner platforms & driving and enabling exclusive launches. Understanding the Key Business Drivers for this channel and managing channel forecasts. Collaboration with internal as well as external stakeholders to achieve the desired share in each category

Main Responsibilities:

• Build complete Customer Plan to drive the overall business
• Execute plans for assigned Account (s) that are aligned with business objectives and customer strategies
• Facilitates excellence in execution in the daily business by planning, communicating, anticipating, measuring results consistently and implementing corrective action or learning.
• Nurtures productive business relationship beyond the buyer to include cross-functional leaders and reporting levels at least 1 up from the buyer/category manager
• Accountable and responsible to achieve agreed upon Key Account targets and KPIs
• Adheres to all Company principles and policies including Ferrero India’s trade policy, local Sales policy, local Trade Terms , Quality and legal regulations
  
  

Who we are looking for:

• MBA: Sales & Marketing + Experience in E-Commerce or Account Management
• Total Experience: 3-5 Years (Relevant 1-2 Years)
• Should have worked either as a Category Manager with E-Com platform or have worked as KAM for E-Comm channel with a manufacturing organization
• Proven work experience in E-Com of at least 2 yrs. Proficient in Key Account Management, managing data, and leveraging insights to drive penetration
• Entrepreneurial mindset to get the job done single-handedly. Strong Analytical as well as Communication skills
  
  

How to be successful in the role and at Ferrero:

We encourage all our people to think creatively to set personal targets and objectives and push new, better ways to work. Employee contribution and engagement at Ferrero is based on the individual, team and organization dimension, so should have the ability to work independently, as a part of the team and be able to build proper relations with stakeholders at all levels. A demonstrable consumer-focused attitude and autonomy in managing relationships will help you in building your position among stakeholders and achieving expected sales outcomes.

---