MS Engineering Operations Manager - Solution Manager Operate

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

Job Summary

The Solution Manager is responsible for leading the development of comprehensive, competitive, and client-focused solution proposals in response to client requirements. This role ensures that solutions presented accurately address customer requirements, reflect capabilities, and maximize outcomes. The Solution Manager collaborates closely with business stakeholders, technical teams, project managers, and other stakeholders throughout the engagement lifecycle.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and define solution requirements.
• Develop and maintain a strategic roadmap for solution development and delivery.
• Collaborate with sales, technical, product, and delivery teams to design tailored solutions that meet customer needs and compliance requirements.
• Collaborate with technical solution architects to build solution design and architecture ensuring scalability, performance, and security.
• Develop solution narratives, response content, and value propositions that clearly articulate the benefits and differentiators.
• Lead the end-to-end solution development process from scope review, solution design, proposal creation, through to submission.
• Oversee the implementation of solutions, ensuring timely delivery within scope and budget.
• Support pre-sales activities by assisting in solution presentations, RFP responses, and technical demonstrations.
• Support pricing and commercial teams by providing technical inputs and solution justifications.
• Engage with clients during pre-bid, bid, transition, enablement phases or clarification sessions to clarify requirements or demonstrate solution value where required.
• Manage risks and resolve issues related to solution delivery.
• Stay updated on industry trends and emerging technologies to suggest innovative solutions.
  
  

Qualifications

• Bachelor’s degree in Business, Computer Science, Information Technology, or related field. Master’s degree preferred.
• Proven 10+ years of IT experience in solution management, bid management, product management, or related roles.
• Ability to interpret technical and commercial documents and translate them into compelling solutions.
• Project management skills with the ability to coordinate multiple workstreams and deadlines.
• Strong understanding of software development lifecycle (SDLC) and project management methodologies.
• Excellent communication and interpersonal skills for stakeholder management.
• Analytical mindset with strong problem-solving skills.
• Familiarity with agile methodologies and tools.
• Build estimation, pricing models and manage engagement & project financials.
• Ability to manage multiple projects simultaneously.
• Technical knowledge relevant to industry (e.g., cloud computing, enterprise software, data analytics) is a plus.
• Ability to translate complex technical concepts into business language.

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