Manager - Trust And Safety Analytics

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Position: Manager Analytics - Trust & Safety

About the Team: -

The PhonePe TnS team is a high impact team which makes extensive use of data, statistical and quantitative analysis, rules-based methods, and explanatory and predictive modeling to identify and mitigate the fraud, risk and abuse patterns visible on PhonePe platform focusing on the consumer perspective. Our work increasingly employs specialized competencies, such as advanced analytics, data visualization, application development, and geographical trend analysis.

As a Manager PhonePe TnS team, you will be leading the major analytics projects for keeping the platform safe for the consumer as well as identify any abusive behaviour. You would also be involved in development of new products and capabilities by working closely with the product teams. If your dream is to build processes and digital tools to better understand financial transactions and identify trends that would impact millions of customers, partnering with some of the best minds and executing on your dreams with purpose and speed, join us!

Roles & Responsibilities:

• Supervise, lead & train a team of analysts and contribute actively to team development.
• Work closely with the operations, Product, Tech teams
• Create, manage, and utilize high performance relational databases (using SQL or other analytical tool)
• Query and mine large data sets to discover transaction patterns, examine financial data and filter for targeted information - using traditional as well as predictive/advanced analytic methodologies
• Explore, ideate and develop fraud, risk and abuse detection and mitigation methodologies, validate the existing ones, and look for opportunities to optimize the existing scenario thresholds backed by data insights.
• Design and development of user-defined application modules using BI tools (QlikView / Tableau/ QlikSense /PowerBI etc), perform data quality control, develop database reports and user interfaces, and normalize relational data
• Develop analysis on business problems and prepare and present complex written and verbal materials to senior management and stakeholders.
• Ability to understand and follow industry best practices for Fraud Prevention.
• Leverage information from regulatory changes, new regulations and internal policy changes to better identify new key risk areas.
• Monitoring and regulating high risk activities for various PhonePe business verticals.
• Identify automation opportunities and suggest process improvements.
• Analyze the customer transactional and behavioral data to identify the patterns, trends, anomalies and develop strategies to mitigate the suspicious activity.
• Support the ad-hoc reporting requirements
  
  

• Bachelor’s in engineering or Masters degree in Management, Mathematics, Statistics or related quantitative discipline
• Candidate should have demonstrated experience to work with Fraud and Risk Functions, technology and analytics. (Payment Industry experience preferred)
• 6+ years of experience in the field of analytics preferably in identifying fraud patterns and customer risk profiling.
• Strong quantitative abilities, distinctive problem-solving and excellent analytics skills
• Strong organizational, communication, presentation and project management skills
• Excellent SQL and Excel skills. Should be able to write queries to manipulate and consolidate data from multiple data sources.
• Data analytics project experience related to one or more of the following: transaction monitoring data analysis and system implementation, development of customer risk rating models, customer segmentation, threshold tuning, customer/account/transaction data modeling, management and quality assessment, model validation, and/or Know-Your-Customer data remediation
• Working experience with BI tools (QlikView / Tableau/ QlikSense /PowerBI etc) will be an added advantage
• Strong background in statistical modeling and experience with tools such R /SAS /Python or SPSS.
• Ability to work independently and to liaise with other departments and coordinate with various stakeholders (internal / external).
  
  

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy