Customer Service Associate US Shift

Codingal (www.codingal.com) is the global leader in online AI & coding education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects.

Our mission is to help kids fall in love with coding and prepare them to become future-ready creators, entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and aligned with the K-12 Computer Science Framework, we offer personalized learning through 1:1 and small-group classes.

As AI reshapes the world, Codingal integrates real-world AI tools like ChatGPT, machine learning, and data science into the learning journey, helping kids not just use AI but build with it.

Trusted by over 1 million students worldwide and backed by Y Combinator, Rebright Partners, and top angels, Codingal is rated 4.9/5 by students and has an NPS of 86, making it the most loved platform for coding and AI education.\ \ We are looking for a Customer Service Associate for the US Shift region to join the passionate Codingal team.

Key Responsibilities

• Provide an exceptional experience to customers
• Provide technical support to Parents and Teachers
• Provide chat, Email, and call support to customers
• Handle escalation tickets
• Schedule, reschedule, and manage student classes
• Be a relationship expert and ensure customer retention and satisfaction
  
  

• Strong written and verbal communication skills
• Proactive attitude with a focus on problem-solving and customer satisfaction
• Proficiency in Microsoft Office Suite; familiarity with CRM tools is a plus
• Positive attitude, adaptability, and eagerness to learn
• Available to work from the Office
  
  

• Free Lunch & Dinner
• Exposure to a fast-paced Ed-Tech startup
• Health Insurance
• PF Contribution
  
  

• Please note that this is an in-person role, with no remote option available.