Configuration Senior Specialist

Req ID: 335083

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Configuration Senior Specialist to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Job Description:

• Assists clients and internal teams with planning, configuration, optimization, operations and ongoing maintenance of the Microsoft Endpoint Manager (Configuration Manager and Intune) Infrastructure
• Provides operational input and requirements to the day-to-day operations and works with the client, vendors and internal teams to establish new operational capabilities for the existing MECM infrastructure
• Assists clients and internal teams with expertise on MECM OS Image build and maintenance, including Dynamic Driver injection, Patch Management, Application Packaging, Image customization through custom prompts
• Assists clients and internal teams with expertise on Intune Autopilot configuration, including enrollment, configuration profiles, dynamic groups, tags, application assignments, conditional access policies
• Identify, analyze, and resolve system problems with both short-term workarounds and long-term solutions
• Involved in end- to-end Project Management process, for projects related to Endpoint Management and related technologies
• Responsible for following Service Management processes for any issues related to the Engineered Solution.
• Acting as Third Level Escalation Support to NTT Data Technical Support Teams.
• Responsible for implementing OEM Driver Management and Integration solutions.
• Responsible for developing custom OS images as per the client’s requirement.
• Assists clients and internal teams with OS Image and provisioning options in a virtualized environment (HyperV, VMWare)
• Generate regular reports on device compliance status and security posture to maintain transparency and address any compliance issues promptly
• Develop and implement protocols to monitor and maintain device compliance with organizational standards and regulations
• Provide training sessions and support materials to educate colleagues and end-users on MECM/Intune functionalities and best practices for device management
• Identify and implement opportunities for process enhancement and efficiency gains within the MECM/Intune environment
• Collaborate with cross-functional teams to configure policies and customize Office 365 applications and services according to organizational needs, including SharePoint Online, Teams, and Exchange Online, optimizing user experience and productivity
• Leverage DEX platform tools (1E Tachyon, Nexthink) to expand endpoint management ability
• Leverage alternative content distribution tools (1E Nomad), to work with network bandwidth limitations
• Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments
• Participate in Sev 1 and Sev 2 incidents and assist with troubleshooting and developing remediation for endpoint-related issues
• Participate in oncall rotation and respond to afterhours calls for Sev 1, 2 incidents, as needed
  
  

Qualifications:

• 5+ years of relevant experience or equivalent combination of education and work experience.
• Demonstrates very good understanding of current scripting technologies and batch commands.
• Demonstrates very good knowledge of windows server administration to include AD, domains, policies etc.
• Demonstrates very good knowledge of windows endpoint troubleshooting, including aspects related to encryption, application compatibility
• In-depth knowledge of configuration management principles and best practices
• In-depth knowledge of Microsoft Endpoint Manager (Config Manager and Intune).
• Microsoft & ITIL certification is an advantage
• Work experience with DEX platform tools (1E Tachyon, Nexthink).
  
  

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If youd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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