Customer Success Manager

Designation: Customer Success Manager

Salary: Upto 8LPA

About the Role

Hiring a Customer Success Manager who has experience working with large enterprise clients and knows how to turn happy customers into long-term partnerships.

You’ll work closely with stakeholders across marketing, tech, and procurement functions to ensure a smooth onboarding, continuous value delivery, and long-term retention.

What You’ll Own

1. Client Success & Onboarding

• Lead end-to-end onboarding for enterprise clients, ensuring smooth handoff from sales to success.
• Train client teams on platform features, use-cases, and best practices.

2. Account Management & Growth

• Manage day-to-day communication with key accounts and maintain strong, consultative relationships.
• Identify expansion opportunities within accounts and coordinate upsell strategies with the sales team.
• Drive renewals with high retention rates.

3. Issue Resolution & Feedback

• Act as the main point of contact for all client escalations.
• Log, track, and resolve issues using tools like JIRA in collaboration with internal teams.
• Capture client feedback and translate it into product insights.

4. Performance & Engagement

• Monitor product usage and campaign performance to guide adoption and increase engagement.
• Deliver quarterly business reviews and strategic check-ins with enterprise clients.
• Maintain detailed records and account plans in the CRM.

Desired Candidature

• 3+ years of experience in Customer Success, Account Management, or Enterprise Client Handling in a SaaS/Tech company.
• Strong communication and presentation skills (both verbal and written).
• Hands-on experience with JIRA, CRMs like HubSpot/Salesforce, and support tools.
• Strong problem-solving mindset with ability to handle multiple accounts and priorities.
• Confident managing enterprise stakeholders and navigating org structures.
• High ownership mindset, proactive and resourceful in removing roadblocks.

Bonus if you have:

• Experience in event-tech, MarTech, or enterprise SaaS
• Exposure to global clients across different time zones
• Ability to read product usage data and identify adoption gaps