Physical Security Manager

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

The Physical Security Manager is responsible for ensuring a safe and secure environment for employees, visitors, and assets. This role involves planning, implementing, and managing all aspects of physical security for the organization, including overseeing security systems, managing security staff, conducting risk assessments, and responding to incidents. The Physical Security Manager works closely with other departments to promote a culture of security awareness and compliance.

Key Responsibilities

• Security Planning and Strategy
• Develop and implement security policies, procedures, and strategies.
• Conduct regular risk assessments and vulnerability analysis to identify potential threats and areas of improvement.
• Security Operations
• Oversee day-to-day physical security operations, including access control, surveillance, and alarm systems.
• Coordinate with law enforcement and emergency services as necessary.
• System Management
• Oversee the installation, maintenance, and monitoring of security equipment, including CCTV, alarms, and access control systems.
• Regularly inspect and test security systems to ensure functionality and efficiency.
• Incident Management and Response
• Develop and execute incident response plans for potential emergencies such as fire, natural disasters, or security breaches.
• Investigate security incidents, document findings, and provide recommendations to prevent recurrence.
• Serve as the primary point of contact during security incidents and emergencies.
• Compliance and Reporting
• Familiarity with Indian compliance norms such as Shops & Establishments Acts, fire safety regulations, and labour law requirements for security personnel.
• Prepare and present reports on security incidents, risks, and recommendations to senior management.
• Maintain records of security incidents and activities.
• Training and Awareness
• Conduct security awareness training programs for employees.
• Promote a culture of security awareness throughout the organization.
  
  

Qualifications

• Education: Bachelor’s degree, Security Management, or a related field (or equivalent experience).
• Experience: 8–12 years of experience in physical security roles, with at least 3 years in a managerial capacity handling multi-site operations in the IT/corporate sector.
• Certifications (preferred): Certified Protection Professional (CPP), Physical Security Professional (PSP), or similar credentials.
• Skills:
• Strong understanding of security technology and systems.
• Excellent leadership and team management abilities.
• Analytical thinking and problem-solving skills.
• Proficiency in relevant security software and technology.
• Effective communication and presentation skills.
• Strong understanding of physical and electronic security systems, such as biometric access controls, CCTV, visitor management systems, and perimeter security.
• Proficient in incident response, investigation, and crisis management.
• Experience overseeing vendor-managed security arrangements and performance evaluation.
• Ability to work across India, and potentially travel as required. Experience managing multi-location security operations and remote teams/vendors.
• Experience implementing regionalized or pan-India security programs, including crisis management and business continuity planning.
• Establish and conduct training and awareness programs for employees, including emergency evacuation drills and security orientation for new hires.
  
  

Certifications

• CPP (Certified Protection Professional) – ASIS International
• PSP (Physical Security Professional) – ASIS International
• Fire & Safety certifications from recognized Indian bodies (e.g., NFPA, NIFS)
• CISM / CISSP – (optional, but valued for InfoSec alignment)
• ISO 27001 Lead Implementer or Auditor – desirable for IT compliance environments
  
  

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.

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