Associate Customer Service Manager

Job Requirements

Job Description: Associate Customer Service Manager at IDFC FIRST Bank

Company Overview

IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric banking solutions. With a focus on financial inclusion, we are dedicated to serving the needs of our customers, especially in rural areas.

Job Title: Associate Customer Service Manager

Job Type: Full-Time

Job Category: Retail Banking

Department: Retail Banking > Rural Banking > Liabilities > Branch Management > Branch Operations

Location: Mangarh Khokhawala, Rajasthan, India

Additional Parameters

• Minimum 2 years of experience in customer service or retail banking
• Knowledge of local language and culture preferred
• Ability to work in a fast-paced and dynamic environment
• Strong communication and interpersonal skills
• Proficient in MS Office and banking software
• Willingness to travel within the assigned region
  
  

Job Summary

We are seeking a highly motivated and customer-oriented Associate Customer Service Manager to join our team at IDFC FIRST Bank. The ideal candidate will be responsible for managing the day-to-day operations of our branch in Mangarh Khokhawala, Rajasthan, and ensuring the highest level of customer satisfaction.

Key Responsibilities

• Manage and supervise the branch operations, including cash handling, account opening, and customer service
• Ensure compliance with all banking regulations and policies
• Train and develop branch staff to provide excellent customer service and achieve sales targets
• Build and maintain relationships with customers, understand their needs, and provide appropriate banking solutions
• Conduct regular audits and ensure accuracy of all transactions and records
• Collaborate with other departments to drive business growth and achieve branch targets
• Handle customer complaints and resolve issues in a timely and efficient manner
• Stay updated with market trends and competition to identify opportunities for business growth
• Represent the bank at community events and promote our products and services
  
  

Qualifications

• Bachelors degree in Business Administration, Finance, or a related field
• Minimum 2 years of experience in customer service or retail banking
• Proven track record of achieving sales targets and providing excellent customer service
• Knowledge of local language and culture preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proficient in MS Office and banking software
• Ability to work in a fast-paced and dynamic environment
• Willingness to travel within the assigned region
  
  

We offer a competitive salary and benefits package, along with opportunities for growth and development. If you are passionate about customer service and have a strong background in retail banking, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank.

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