CTOO Middle East And Pakistan

Job Summary

Own and drive the integrated “One Bank” Technology and Operations (“T & O”) agenda in the MEP cluster and bring alignment across the business and functions, working closely with Cluster MT, Country MT, Group T&O MT, International Markets MT and relevant stakeholders. This includes all the cluster regulatory responsibilities and face-off to the regulators on behalf of T&O in the cluster/country.

Responsibilities

Strategy

• Partner with the Cluster CEO in developing and fine-tuning the strategy for the cluster/country.
• Ensure alignment with T&O strategy (at a Group and cluster level, including the Functions) within the region. This includes ensuring the local needs of countries in the region are factored in Group T&O strategy.
• Oversees the implementation of T&O service delivery strategy, working with cluster/country CEOs, country business heads, functions heads, etc.
• Drive the successful implementation of key initiatives and projects that support the achievement of the cluster/country strategic agenda.
• Manage critical cluster and country projects, including acquisitions, divestitures, regulatory projects, etc. This may include regulatory liaison depending on the nature of the project.
• Work with the country and cluster CEOs in identifying and driving country and cluster initiatives designed to build the business franchise and increase business operating efficiency.
• Drive innovation and delivery the T&O transformation agenda for the region with the aim of making the Bank a leading digital bank.
• Drive transformation of T&O teams in the region to adopt scaled agile delivery to drive outcome-based OKRs/KPIs and improve customer experience
• Drive strategy to streamline processes, enhance productivity, reduce risk, improve controls, leveraging technologies.
• Drive strategic investment reviews owned by the cluster / Country Management Team
• Play pivotal role in investment decisions at the cluster level.
  
  

Business

• Work with the Country and Cluster Management Team and risk committees to ensure alignment with global process standards, improving efficiency and scalability.
• Work closely Country and Cluster business heads to understand their requirements and implement a change management program to deliver the strategy while ensuring strong controls, processes, governance, and risk management for the Cluster /country.
• Work with the Country and Cluster Management Team to maintain rigorous cost and investment discipline. Ensure appropriate prioritisation of issues around risk, control, investment, people, projects, and change management within the Cluster /country.
• Work with Group COOs and CIOs, bilaterally and as part of the International Markets Management Team, to align across projects and priorities and the prioritisation plan for Cluster /country execution.
• Drive continuous improvements in Productivity and Cost Efficiencies at the Cluster level.
• Managing execution of performance objectives to ensure that regional T&O are stable, secure and delivered in line with service requirements
• Provide support and guidance, often hands-on, to countries where their scale doesn’t support local subject-matter expertise
  
  

Risk, Control and Governance

• Effective execution of delegated responsibility for managing country and Cluster governance, including governance of branches and legal entities, non-presence countries, in the Cluster, ensuring the Cluster /country demonstrably meets governance standards, country engagement rules, etc.
• Ensure there is a framework for effective management of operational risks across the Cluster /country and compliance with applicable internal policies, and external laws and regulations across the Cluster /country.
• Ensure that Cluster’s exposure to each form of technology risk is understood and managed.
• Effective management of all Technology risks including reporting high or very high rated risks based on Group materiality thresholds to the relevant Risk Committees at the Cluster level
• Setting infrastructure and process frameworks to monitor, manage, and escalate risks affecting the business in its use of technology and escalating material risks for the region, in accordance with the Groups risk management framework.
• Support business and risk partners to ensure appropriate focus on High risk and Very High risks. Escalate to senior management where appropriate.
• Work with Cluster /country support function heads to proactively address thematic issues and significant operational problems as they arise, i.e. ‘joining the dots’ between SIS, Audit, BMA, peer reviews, etc., findings.
• Establish strong two-way links between Group NFRCs, Cluster & Country Risk Committee and business risk forums to ensure that relevant issues and priorities are channelled, discussed and addressed.
• Support the country roll-out and embedding of the Risk Management Framework.
• Chair any other relevant governance committees.
• Provide on ground support for subsidiaries where appropriate, including board appointments as applicable
• Work with the relevant NFRCs/PGCs to ensure processes for products and clients in the Cluster /country are fit for purpose and meet regulatory requirements.
• Support Country and Cluster CEO in country reviews and remedial planning where significant issues have been identified.
• Fully accountable and own regulatory audit / inspections in the Cluster /country as well as offshore service centres.
• Accountable to Risk Framework Owners and/or Policy Owners for compliance with policies and controls standards set by them.
• Accountable for the design and effectiveness of the risk controls, and monitoring compliance to Board-approved risk tolerances and effectiveness of risk controls.
  
  

Processes

• Lead in delivering ‘horizontal’ (i.e. across operations) process excellence in the cluster/ country to reduce handoffs, reduce risk and improve client service in collaboration with Operations and technology leads.
• Input to the design of global policies and procedures ensuring local requirements are considered. Monitor dashboards and provide general oversight in order to escalate issues promptly, e.g. AML and sanctions checks, protection of Bank, client information and assets.
• Implement digitisation projects and manage the change process to reduce manual hand-offs, reduce risk and improve client service collaborating with Global Head of Ops and GBS leads.
• Drive adoption of best practices, architecture, technology standards and methodologies.
• Responsible for executing & integrating the overarching transformation approaches in the cluster / Country in an integrated roadmap that amplifies results and drives executional certainty.
• Continue to partner with CMT/ Cluster MT to have them fully accountable and responsible for (their part of the) Transformation
• Act as the Sponsor for transformation initiatives in the Cluster / Country
• Drive adoption of continuous improvement and agile practices, mindsets and capabilities
  
  

People & Talent

• Champion and act as a role model of the Group’s values and culture in the cluster /country. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Technology and Operations in the region are drivers and owners of client outcomes.
• Set effective metrics and standards, transparently communicating these to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
• Create a culture of operational and service excellence across the cluster/country
• Attract, employ and retain high quality people such that T&O team in the cluster is skilled and experienced to deliver superior experience for our clients, build a fully Agile organisation, and promote team diversity and inclusion across capabilities, background, gender and race.
• Ensure team structure/capacity is reviewed to enable agenda delivery, and succession plans for critical roles are in place.
• Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
• Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer-centricity in mind.
  
  

Business Resilience

• Ensure the country / cluster resilience frameworks adequately support the regional/country business strategy.  Where necessary provide regional/country executive sponsorship for major resilience initiatives.
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the Country and cluster CTOO teams to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Responsibility for adherence to the Mandatory Conduct Requirements and demonstrating positive risk, control and Conduct behaviors, including active identification, assessment, and management of Conflict of Interest
  
  

Key Stakeholders

• International Markets Management Team
• T&O Management Team
• Cluster CEO, Cluster Management Team.
• Business MT Members
• Country CEO and Country Management team
• Leadership team of Local subsidiaries where appropriate
• Functional partners in Cluster and Country teams – HR, Finance, risk, compliance, CABM, legal amongst other
• GBS Heads and management team members
• External
• Local regulators and other government departments/officials
• Clients
• Industry partners, Banking Associations, etc
  
  

Other Responsibilities

Embed Here for good and Group’s brand and values; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Conflicts of Interests (COIs)

• Responsibility for the identification, assessment and management of Conflicts of Interest (actual, potential & perceived), including Conflicts that may arise as a result of changes in the structure or make-up of business/function activities.
  
  

Resource allocation, investment, and budget

• Responsibility for managing the financial budget allocated through the review of monthly reports showing the status of spend against their allocated budgets.
  
  

Qualifications

• Academic or Professional Education/Qualifications – relevant degree
• Minimum 15 years of professional experience as a C-suite People Leader
• Strong background in leading and managing a global workforce covering Operations and Technology domains within international firm/organisation
• Stays current in knowledge with a focus on the future of technology
• Self motivated leader with a growth mindset
• Advanced level communicator , with ability to influence and manage stakeholders from various seniority and backgrounds, preferably with international exposure
• Highly innovative and current in application of human centred design principles
• Leads on agile as a way of working and proven experience transforming tech organisations to agile
• Builds a culture and environment that attracts and retains top technology talent including driving hard on Diversity and Inclusion
• Licenses and Certifications/Accreditations – as required by role remit and responsibility
• Professional Memberships – as required by role remit and responsibility
• Bank training; i.e. mandatory and developmental – as required by role remit and responsibility
• Languages – fluency in business English
  
  

Role Specific Technical Competencies

• Emerging Technologies
• Regulatory Environment – Financial Services
• Business Acumen
• Understanding Customer Needs
• Business Process Improvement
• Operational Risk
• IT Standards, Procedures & Policies
  
  

About Standard Chartered

Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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