Tellecaller (225-617)

A Telecaller plays a crucial role in the customer service and sales sectors by acting as the direct link between a company and its clients. Their primary focus is to engage with customers over the phone to promote products or services, gather information, address queries, and provide exceptional customer service. Functioning as the voice of an organization, they utilize their communication skills to foster strong relationships with customers and meet sales targets. A successful Telecaller must possess outstanding communication skills, patience, attentiveness, and the ability to work efficiently under pressure while maintaining a positive and professional demeanor. This position provides an excellent opportunity for individuals looking to excel in customer relations and sales. Whether through cold calling, following up on leads, or providing customer support, a Telecaller contributes significantly to a company’s growth and customer satisfaction.

Responsibilities

• Engage with potential customers to inform them about company products or services.
• Maintain and update customer databases with accurate and timely information.
• Develop strong knowledge of the company's offerings to answer customer queries effectively.
• Meet and exceed daily, weekly, and monthly sales targets and call quotas.
• Respond promptly and professionally to incoming inquiries from customers and prospects.
• Resolve any customer issues or complaints to ensure satisfaction and loyalty.
• Utilize scripts and actively listen to tailor conversations to customers' needs.
• Coordinate with sales and marketing teams to achieve shared company goals.
• Analyze customer feedback and relay valuable insights to the management team.
• Participate in training sessions to improve sales and communication skills.
• Provide feedback to the team leader regarding customer communication strategies.
• Track and report call activity details to accurately assess performance metrics.

Requirements

• Proven experience as a telecaller or similar customer service/sales role.
• Exceptional verbal communication skills in English and local languages.
• Ability to manage stress and handle challenging customer interactions calmly.
• Strong time management skills with the ability to multitask effectively.
• Proficiency in using customer database software and CRM tools.
• High school diploma or equivalent; further education will be advantageous.
• Empathetic, patient, and committed to achieving customer satisfaction goals.