Receptionist (225-627)

As a receptionist, you will be the first point of contact for our organization, playing an integral role in creating a welcoming atmosphere for clients and visitors. Your primary responsibility is to create a positive impression while efficiently managing incoming calls, visitor management, and scheduling. The ideal candidate possesses excellent communication skills, is adept at multitasking, and can thrive in a fast-paced environment. You should also have a friendly demeanor and the ability to work collaboratively with different departments to ensure smooth office operations. Prior experience in a similar role is highly desired, and a commitment to high-quality service is essential.

Responsibilities

• Greet and welcome visitors as soon as they arrive at the office premises.
• Direct visitors to the appropriate person or department accurately and efficiently.
• Answer, screen, and forward incoming phone calls with a polite and friendly demeanor.
• Ensure reception area is tidy and presentable, equipped with all necessary materials.
• Provide basic and accurate information in-person and via phone or email.
• Receive, sort, and distribute daily mail and deliveries, keeping records updated.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Update calendars and schedule meetings, coordinating with all team members involved.
• Keep detailed records of guest and visitor logs, updating them regularly.
• Order front office supplies and keep an inventory of stock to ensure availability.
• Perform other clerical receptionist duties such as filing, photocopying, and faxing.
• Collaborate with administrative teams to manage office operations effectively.

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in using Microsoft Office Suite and general computer applications.
• Professional attitude and appearance, with a focus on customer service excellence.
• Strong written and verbal communication skills are essential for effective interactions.
• Ability to be resourceful and proactive when issues arise or when handling queries.
• Excellent organizational skills, with strong attention to detail in every task.
• Multitasking and time-management skills, with the ability to prioritize tasks efficiently.