Front Desk Executive (225-703)

The Front Desk Executive is a pivotal role within any organization, acting as the first point of contact for visitors and clients. This role requires an individual who is highly professional, possesses exceptional customer service skills, and can manage multiple tasks efficiently. As a representative of the company, the Front Desk Executive must be well-organized, proactive, and capable of fostering a welcoming environment. Key tasks include handling inquiries, managing telecommunication systems, and maintaining the reception area. Success in this role involves not only handling administrative duties but also representing the company's ethos and principles through exemplary interaction with all stakeholders. If you thrive in a fast-paced environment and have a passion for ensuring client satisfaction, this may be the perfect role for you.

Responsibilities

• Greet and welcome guests promptly upon their arrival at the office.
• Direct visitors to the appropriate person and office based on their needs.
• Answer, screen, and forward incoming phone calls with a clear and pleasant tone.
• Receive and sort daily mail, deliveries, and courier packages efficiently.
• Maintain the reception area’s cleanliness and organization consistently each day.
• Update calendars and schedule meetings as necessary for company management.
• Coordinate front-desk activities, including distributing correspondence and redirecting calls.
• Provide basic and accurate information in-person and via phone or email.
• Ensure security by following procedures and controlling access via the reception desk.
• Manage customer queries and resolve issues with a focus on customer satisfaction.
• Assist with administrative tasks, such as photocopying, faxing, and filing documents.
• Regularly check and restock office supplies to ensure an efficient operation.

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite and general computer literacy.
• Hands-on experience with office equipment, such as fax machines and printers.
• Professional attitude and appearance, with excellent interpersonal skills.
• Strong written and verbal communication skills to interact effectively with clients.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Solid organizational skills with the ability to prioritize tasks effectively.
• Customer service attitude with the capacity to build positive relationships.