Circle Head-NRI

Job Requirements

Job Requirements

Job Title – Circle Head-NRI

Business Unit - Retail Banking

Function – Retail Liabilities

Job Purpose

The role entails driving NRI NTB acquisition through multiple channels and teams in the region through branches, Dedicated NRI FOS (RM & ROM) The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role has a P&L responsibility contributing to the larger branch banking channel objectives.

Responsibilities

Roles & Responsibilities:

• Manage team of NRI RM & RO in the Zone
• Recruit/ Retain NRI RM & RO
• Track NRI FOS resource Productivity, develop KRAs
• Engagement with specific segments – Sea-farer/ Corporate Salary/ Chartered Accounts/ Offshore & Local NRI specific events
• Drive reference to BOC channel for customers who are not in the country
• Work on NRI CASA build up, FX remittance & product penetration from existing customers
• Ensure product & process training/ percolation to NRI FOS and Branch teams of Zone.
• Ensure quality of sourcing/ FTNR/ KYC quality
• Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms
• Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
• Recommend process changes in order to improve service efficiency and quality across the branch network
• Facilitate a customer centric branch channel and achieve/exceed the defined NPS targets
• Monitor the branch network expansion as per the defined business plan
  
  

• Attract and retain best-in-class talent for key roles in their reporting structure
• Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
• Enable teams to drive growth targets by providing necessary support