Voice Support (International) (225-728)

Join our dynamic team as a Voice Support Specialist focusing on international clientele. We are looking for an energetic and dedicated professional who possesses excellent communication skills, both verbal and written, and the ability to provide exceptional customer service. As a key player in our support team, you will be responsible for addressing global customers’ queries, resolving their issues, and ensuring customer satisfaction. This role requires patience, empathy, and a keen ability to troubleshoot and respond to a diverse range of inquiries efficiently. With a seamless communication style and attention to detail, you’ll play a critical role in maintaining our company’s reputation for outstanding customer service.

Responsibilities

• Handle international customer inquiries via phone with exemplary clarity and efficiency.
• Provide accurate information about products and services to customers across different time zones.
• Resolve customer issues and complaints promptly and professionally to ensure satisfaction.
• Maintain detailed records of customer interactions, issues, and resolutions for reference.
• Escalate complex issues to the appropriate departments for further resolution as needed.
• Use CRM tools to manage and track customer interactions and feedback effectively.
• Conduct follow-up calls with clients to ensure resolution and build long-term relationships.
• Collaborate with team members to improve the efficiency of customer support operations.
• Stay informed about company updates, product modifications, and industry trends.
• Participate in training sessions to enhance knowledge and customer service skills regularly.
• Contribute ideas and feedback to improve team workflow and customer interaction strategies.
• Adhere to company policies and procedures while handling sensitive client information securely.

Requirements

• Previous experience in international voice support or a similar customer service role required.
• Excellent verbal communication skills with a clear, confident, and friendly tone.
• Strong problem-solving abilities with a customer-first mindset for service excellence.
• Proficiency in using CRM systems, phone systems, and other support software.
• Ability to work flexible hours, including weekends and holidays, based on client needs.
• Proficient in English; additional languages are a significant advantage in global communication.
• High school diploma or equivalent; a college degree is a plus for career progression.