Service Engineer (225-808)

As a Service Engineer, you will be providing expert support and maintenance services for our cutting-edge products and systems. Your primary role will focus on diagnosing and troubleshooting technical issues, ensuring optimal product performance, and enhancing customer satisfaction. You will work closely with clients to understand their needs and deliver personalized solutions that ensure the efficient operation of the technology they depend on. Your technical expertise, combined with strong communication skills, will allow you to effectively collaborate with various internal teams to improve service offerings and develop best practice strategies. This position offers an exciting opportunity to advance your skills in a fast-paced, technology-driven environment while significantly impacting our customer success and product excellence.

Responsibilities

• Diagnose and troubleshoot technical issues with precision and efficiency.
• Provide on-site and remote customer support for product-related problems.
• Conduct thorough maintenance checks and repairs on installed equipment.
• Ensure customer satisfaction by delivering high-quality technical solutions.
• Maintain comprehensive service records for all customer interactions and tasks.
• Collaborate with engineering teams to enhance product performance and design.
• Train customers and clients on the proper use of technology and equipment.
• Develop and implement service strategies that improve operational efficiency.
• Identify recurring issues and recommend preventive measures to management.
• Adhere to safety standards and protocols during all service operations.
• Continuously update skills and knowledge to stay current with industry advancements.
• Provide feedback to product development teams for future product improvements.

Requirements

• Bachelor’s degree in Engineering or a related technical field is preferred.
• Proven experience in a service engineering or technical support role.
• Strong problem-solving skills with an aptitude for troubleshooting technical issues.
• Excellent communication skills for effective interaction with clients and teams.
• Ability to work independently and as part of a multi-disciplinary team.
• Flexibility to travel for on-site service visits as required.
• Knowledge of safety standards and regulations in service operations.