Service Advisor (225-807)

A Service Advisor plays a pivotal role in the automotive service industry, acting as a liaison between customers and the service department. This professional ensures that each client receives outstanding customer service, by understanding their vehicle concerns, explaining necessary repairs, and managing the service experience from start to finish. In this role, strong communication skills are vital to ensuring that all parties are well-informed and satisfied with the services rendered. Service Advisors need to have a deep understanding of automotive systems and technologies to effectively diagnose and relay information. Their responsibilities also include maintaining service logs, preparing cost estimates, and ensuring timely delivery of vehicle services.

Responsibilities

• Greet customers and listen carefully to their vehicle concerns and requirements.
• Initiate and process automotive service and repair orders in a timely manner.
• Liaise between technicians and customers to effectively communicate diagnostic results.
• Prepare detailed estimates on labor costs, parts, and necessary repairs for clients.
• Maintain comprehensive records of automotive repairs and related customer interactions.
• Ensure customers are kept informed and updated on repair status and any changes.
• Handle customer inquiries and conflicts with professionalism and a solution-focused approach.
• Schedule appointments for vehicle maintenance and manage workshop throughput effectively.
• Verify warranty and service contract coverage for repair and maintenance processes.
• Ensure customers receive their vehicles on time and in optimum condition post-service.
• Follow up with customers post-service to confirm satisfaction and address any concerns.
• Collaborate with sales and parts department to ensure excellent service continuity.

Requirements

• High school diploma or equivalent; technical degree preferred in automotive fields.
• Proven experience in a service advisor or similar role within the automotive industry.
• Strong understanding of automotive repair and maintenance processes and technologies.
• Excellent communication and interpersonal skills with a customer-focused attitude.
• Ability to manage multiple tasks efficiently in a fast-paced service environment.
• Proficiency in using computerized diagnostic tools and automotive service software systems.
• Strong problem-solving skills with an attention to detail and customer satisfaction.