Food and Beverage Server (225-807)

A Food and Beverage Server plays a critical role in ensuring guests have a memorable dining experience. This position requires exceptional communication and customer service skills, providing detailed knowledge about menu offerings, and ensuring that guests' dining experiences exceed their expectations. As a key member of the hospitality team, the Food and Beverage Server is responsible for greeting guests, taking food and drink orders, delivering orders promptly, and efficiently handling any guest queries or issues. Furthermore, the role involves working collaboratively with kitchen and bar staff to ensure that all aspects of the dining service are seamless. An ideal candidate possesses a dynamic personality, the ability to multitask under pressure, and a penchant for detail-oriented work. Whether part-time or full-time, this role offers valuable experience in the food service industry and the potential for career advancement.

Responsibilities

• Greet guests warmly upon arrival and provide excellent customer service.
• Explain menu items clearly and confidently to ensure guest satisfaction.
• Take accurate food and beverage orders from guests in a timely manner.
• Collaborate with the kitchen and bar staff to ensure accurate and prompt order delivery.
• Regularly check on guests to ensure their dining experience is to their satisfaction.
• Resolve customer complaints efficiently to maintain high levels of customer satisfaction.
• Process payments accurately and return correct change to guests.
• Keep the service area clean, neat, and organized at all times.
• Assist in preparing and serving food and drinks during high-volume periods.
• Maintain thorough knowledge of the menu, including daily specials and any changes.
• Adhere to food safety and hygiene standards consistently within the workplace.
• Participate in team meetings and ongoing training sessions to improve skills.

Requirements

• Previous experience in the hospitality or food service industry is preferred.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong multitasking abilities and initiative in a fast-paced environment.
• Knowledge of food safety and sanitation guidelines is highly beneficial.
• Proficiency in cash handling and basic point-of-sale (POS) system operations.
• Physical stamina to stand for extended periods and carry heavy trays.