Customer Service Representative (225-903)

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, update and manage customer information, process orders, and resolve complaints efficiently and courteously. Your ability to remain calm under pressure and commitment to excellence will ensure customers have a positive experience with our business. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and a proactive approach to problem-solving. Join us and contribute to elevating customer satisfaction and loyalty.

Responsibilities

• Answer customer inquiries and provide accurate information about products and services.
• Maintain a professional and positive attitude at all times with customers.
• Resolve customer complaints through phone, email, or chat channels promptly.
• Document and update customer records based on interactions and transactions.
• Identify and escalate issues to the appropriate resources for effective resolution.
• Follow-up on customer interactions to ensure satisfaction and repeat business.
• Collaborate with the sales team to understand customer requirements and improve service.
• Meet personal and team qualitative and quantitative targets consistently.
• Participate in training sessions to stay updated on product knowledge and procedures.
• Handle and process orders, applications, and requests efficiently and accurately.
• Offer product and service suggestions to meet customer needs more effectively.
• Track and monitor customer feedback to contribute to service improvement initiatives.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Proven customer support experience or relevant experience is preferred.
• Strong phone contact handling skills and active listening abilities are essential.
• Familiarity with CRM systems and practices will be advantageous.
• Excellent communication and presentation skills required.
• Ability to prioritize tasks and manage time efficiently under pressure.
• Customer orientation and ability to adapt and respond to different personalities.
• Basic proficiency in office software, such as word processors and spreadsheets.