Counter Sales Executive (225-812)

The Counter Sales Executive is a pivotal role within the retail sector, responsible for ensuring a positive customer experience and promoting sales directly from the retail counter. As a Counter Sales Executive, you will be the first point of contact for customers, managing queries and guiding them through the purchase process. Your charm, product knowledge, and customer service skills will be vital in driving sales and enhancing customer experiences. This position requires excellent communication skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment. By providing tailored advice and solutions, you will help customers find the right products to meet their needs, thereby fostering customer satisfaction and loyalty.

Responsibilities

• Greet and engage with customers in a friendly and professional manner.
• Assist customers in selecting the right products based on their needs.
• Manage sales transactions accurately and efficiently at the counter.
• Maintain up-to-date knowledge of available products and services.
• Handle customer inquiries and resolve any product-related issues promptly.
• Process customer payments using a variety of payment methods securely.
• Coordinate with inventory teams to ensure product availability and restocking.
• Maintain a clean and organized counter area to enhance the shopping experience.
• Advise customers on product features, specifications, and care techniques.
• Upsell and cross-sell products to maximize store revenue opportunities.
• Collaborate with colleagues to achieve the store's sales and performance targets.
• Track and report on customer feedback to improve service delivery.

Requirements

• High school diploma or equivalent; further education is a plus.
• Proven experience in sales, preferably within a retail environment.
• Strong interpersonal and communication skills are essential for this role.
• Ability to handle cash transactions accurately and securely.
• Familiarity with sales operations, inventory management, and POS systems.
• Capable of multitasking and prioritizing tasks in a fast-paced setting.
• Customer-focused attitude with a passion for providing exceptional service.