Client Services Associate (225-912)

The Client Services Associate is a pivotal role within our organization, ensuring the delivery of exceptional service to our clients while maintaining the highest levels of customer satisfaction. As a liaison between our company and the clients, this role requires a strong commitment to building and nurturing relationships. The Client Services Associate will handle a variety of support inquiries, provide timely solutions, and ensure our clients have a seamless experience with our services. By proactively managing client needs and resolving issues, the individual in this role significantly contributes to the company's reputation and client retention rates. An ideal candidate is someone with strong communication and problem-solving skills, along with the ability to work efficiently in a fast-paced environment.

Responsibilities

• Manage and respond promptly to incoming client inquiries and support requests.
• Develop and maintain strong relationships with clients to ensure satisfaction.
• Identify and assess clients’ needs to achieve their satisfaction.
• Coordinate with internal teams to expedite problem resolution for clients.
• Provide thorough information and guidance on products or services to clients.
• Maintain accurate records of client interactions, transactions, and inquiries.
• Prepare regular reports on client accounts and escalating issues as needed.
• Contribute to the ongoing improvement of service procedures and client communication.
• Manage accounts and ensure clients receive consistent service quality and value.
• Support the development and implementation of client-facing communication strategies.
• Attend meetings with clients to track progress and manage expectations effectively.
• Provide feedback to management on customer service procedures and policies.

Requirements

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Minimum of two years of relevant experience in client services or support roles.
• Excellent verbal and written communication skills are necessary for the role.
• Strong problem-solving skills and attention to detail are essential.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Proficient in using various customer relationship management (CRM) software.
• Team player with a collaborative mindset and a proactive approach to work.